Hello Mary, we appreciate your feedback. We are happy to know that your visit exceeded your expectations. We prioritize the well-being of our guests and we are delighted to provide differentiated service. It will be a pleasure to welcome you again and we are always at your disposal.
Hello Marcos, we are happy to learn that you enjoyed your recent stay with us and that you were pleased with the warm hospitality of our team. Your kind words will be shared with them. We appreciate you recommending us and look forward to welcoming you again in the near future :) Sincerely
Hello Pimentel, thank you for your feedback. We are happy to know that our location has met your needs :) As for jazz in our lobby, from Thursday to Saturday we have performances. We will be happy to welcome you again for another drink at Frank Bar. See you soon!
Hello Marcio, thank you for your feedback. We are happy to know that you enjoyed our accommodation, services and our style :) We will love to welcome you again to meet Frank Bar, located in the hotel lobby. From Thursday to Saturday we have live jazz on the piano, it will be a pleasure to welcome you!
Hello Rodrigo, we appreciate your feedback and apologize for any inconvenience. We had a timely question during your stay that ended up impacting your check-in time. We apologize and inform that this type of situation is not common and we are already working so that it does not happen again. Our decoration has a more traditional style and we are always investing in good services and amenities so that the stay the stay be very pleasant. All beds and mattresses were changed at the beginning of the year, we're sorry you did not like it. It's great to know you enjoyed our breakfast :) It will be a pleasure to meet you again and we remain at your disposal.
Dear Juliana, we would like to thank you for your feedback. The return of our guests and clients is very important to us. We are a hotel of 39 years of history, with more traditional style, and we are always investing in high quality service for the stay be very pleasant. We apologize for any inconvenience and remain at your disposal.