Thank you for this feedback.
We do apologise for the issue you had with the Air Con in you room. However we wish to point out here that you informed us of the problem at 20h30 and the problem was solved at 10h30am the next morning. Furthermore you were immediately given the keys to an additional room of the same category to either move to or sleep over that night.
You also rightly pointed out that we are not a resort but an ApartHotel. This is clearly described on our website and by all our other resellers online and offline.
We have to say that we do find this review very hard on us as it was posted less than 24h into your stay and without giving us a chance to address an issue that could happen in any hotel room around the world.
Lastly as explained by the team, we cannot upgrade you into a Sea View studios as they are all currently fully booked.
Pravesh and his team remain at your disposal at any time during your stay for any further queries you may have.
Many thanks for the very kind words on our Residence.
It was a real pleasure to welcome you here and we sincerely hope to see you again very soon.
Thank you for your leaving a comment on your stay with us on Tripadvisor.
As with most hotels in the world the swimming pool does close in the evenings.
Unfortunately during your very short stay our IT team was working on upgrading the internet so that the connection is faster and more reliable in the future. This is now completed.
Just to clarify we are not a Hotel but a small Apart'Hotel concept. Therefore we do not have all the services (tennis courts, watersports, gym,..etc) which are found in big hotels like Veranda Hotel in Grand Baie where you have also stayed during your holidays. However our pricing also reflects this fact and you can be sure that in terms of value proposal we are highly competitive all year round.
We hope to have the pleasure to welcome you again in the future.
Thank you so much for giving us the thumbs up!
We loved having you here at Mon Choisy and hope to see you again very soon.
Thank you very much for your kind words on our Property.
It was a real pleasure to welcome you here.
We have taken good note of the point you made and have already informed the neighbours.
We hope to be able to welcome you here again soon.
Dear Mimoza & Gazmend,
Thank you so much for these kind words.
It was an honour to welcome you here and we are glad that you have appreciated your stay with us.
Unfortunately it was too short and we hope to see you here soon again!