Dear Anne,
We are sorry that you were disappointed with your experience at Oak Ray Regency. Do be assured that all your feedback is appreciated and we continue to work hard to deliver the best of Oak Ray hospitality through our service and facilities. We are also taking steps to ensure that our guests enjoy the convenience of this feature during their stays.
Although you have indicated otherwise, we sincerely hope to welcome you back to a better stay experience with us. Thank you for your review
Regards.
Iran Selliah
Front Office Manager.