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又一笔通过安可达完成的不错交易，我很高兴地说，入住豪华双人间。和他们的图片广告所描绘的一模一样。打理的很棒，房间清洁。阳台漂亮。员工有礼貌而且乐于助人。我退房那天雨下得很大。一位接待人员做了个友好的手势，让我上车(因为那是一个露天停车场)。对任何客人的一个小举动都会留下深刻的印象。我还会再来的，推荐这家酒店。
Dear 725mariahi,
We are truly happy to receive your positive review and we sincerely appreciate your time taken for sharing your experience with us. Thank you for kind patronage and we look forward to welcoming you back to our hotel!
Warmest Regards,
Assistant Marcom Manager
是我住过的最糟糕的酒店。我订了带有一间卧室的高级公寓。以下是我需要强调的：1）浴室水压低2）不提供牙刷牙膏。3）房间内没有盘子、勺子、玻璃杯。你看，我以前订过的公寓房间都会配备这些基本的东西，而在麦科塔酒店你却找不到厨房和浴室用品。4）总之，太差了！！
Dear JohnNaidu,
Greetings from Mahkota Hotel Melaka!
Thank you for your time taken to share your recent experience. On behalf of the team, we regret to note on your disappointing experience, and we would like to extend our apologies for not meeting your expectation. It was most unfortunate that we fell short on this occasion. Your valuable feedback have been shared with our team for immediate attention and improvement to enhance our service standard delivery to our guests.
We believe your previous rented unit is not under the Management of Mahkota Hotel Melaka. There are several owners listed their units in various online sites (example: Agoda.com, Booking.com and so forth). Thus, we suggest to our supporters to be extra alert when placing bookings. For direct bookings, do log on to www.mahkotahotel.com.my or email to reservation@mahkotahotel.com.my to book. Alternatively, you may call our Reservation Department for prompt room confirmation (606-2812828). As for your comments concerning our apartment category room’s facility, hotel’s long term guests (with minimum stay of 14-nights stays with us) are provided with facilities such as kitchen wares (example: basic cooking ware, plates, fork, spoons, etc).
Nonetheless, we regret on the negative impression reflected and again apologize for the inconvenience caused. Your kind patronage is very much appreciated and we hope we are able welcome you back to provide better experiences in the near future.
Warmest Regards,
Assistant Marcom Manager
我们预订了一间有着两床的公寓。首先，房间门很难打开。当我们进到房间里的时候，整个房间看起来很过时和老旧。有一点脏。保险箱打不开。浴缸是如此的脏。烧水壶里面脏到我们不敢使用。冰箱里面有一包坏掉了的汤，放在冰箱里看起来是如此的恶心。我需要放一些东西到冰箱里，所以不得不把那包恶心的东西扔掉。我们要求酒店提供婴儿床。床垫是如此的脏，我们都不敢让宝宝在上面睡。泳池也是如此的脏。水里有很多脏灰尘。酒店唯一的优点是工作人员很友好。酒店位置很好，但是酒店迫切地需要一些翻新。
我们一家人住在这家酒店，酒店在过去也许拥有过光辉的历史，但现在需要进行一些翻新改造了。一切设施都是旧的，而且不能正常工作，例如热水器、水压、马桶、空调、床罩等等。好的方面是：酒店离购物中心、医院和景点很近，另外价格也相对比较实惠。
