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马六甲
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1 - 6 条点评,共 2,095 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月29日的点评

我去马六甲陪同我的祖父在马六甲的仁爱医院做手术。我们住在马六甲假日酒店,这里有干净的厕所和宽敞的房间。离仁爱医院不远,附近还有一个购物中心。非常好的酒店,还有美味的早餐。谢谢马六甲。

感谢 Ricky-indo777
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.id 查看原文
HIMelakaMalaysia,马六甲假日酒店 的 General Manager,回复了这篇点评2019年8月29日已回复
Google 翻译

Dear Ricky-indo777,
Thanks for taking the time to review us. We are very pleased to know that you have chosen to stay at Holiday Inn Melaka during your recent trip to accompany your grandfather for his surgery. We do hope that he is recuperating well after the surgery.
We are happy to hear you enjoyed your stay and felt comfortable throughout and enjoyed our breakfast.
We look forward to welcoming you back in the not too distant future.

Regards,
Rizwan Izham
Holiday Inn Melaka

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月6日的点评

在这家酒店住得很愉快。我会再次入住的。它宁静祥和,离其他景点步行不算太远。购物中心就在马路对面,非常方便。码头附近有一家小咖啡馆,那里以合理的价格提供很美味的食物。我们稍后会附上点评。我来的太早了,可能无法办理入住手续,很高兴接待人员允许我们入住预订的房间。我们很高兴,开了很长时间的车后可以休息了。真的很感激酒店。房间很好,设施也很好。这就解释了为什么我会再去入住。

感谢 Micky M
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HIMelakaMalaysia,马六甲假日酒店 的 General Manager,回复了这篇点评2019年8月7日已回复
Google 翻译

Dear Micky M,
Thanks for taking the time to review us on TripAdvisor. We are very pleased to know that you have had a great time here and will choose to stay with us again during you future visit to Melaka.

We are also happy to have been able to check you in early upon arrival which made you feel relaxed.

We truly enjoyed hosting you and we certainly look forward to welcoming you back soon.

Regards,
Rizwan Izham
Holiday Inn Melaka

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2019年6月14日的点评 通过移动设备发表

在这里度过了一段非常愉快的时光。工作人员在服务方面都很出色,我们一走进来酒店就感到他们的热烈欢迎。总的来说,从地下停车场一直到大厅再到我们的房间,都很干净整洁。我们不能对房间作出同样的评价,对于3-4星级酒店来说这不算太糟,但我们在世界各地的许多假日酒店都住过,但到目前为止,这家酒店的客房质量远远低于假日酒店或洲际酒店的客房管理标准。我们只是希望管理层能好好研究一下,并这一切恶化之前能够制订好计划,重置清洁步骤和程序。

感谢 solo2265
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
HIMelakaMalaysia,马六甲假日酒店 的 General Manager,回复了这篇点评2019年6月18日已回复
Google 翻译

Dear Solo2265,
Thanks for taking the time to share about your recent stay at the Holiday Inn Melaka.
While you enjoyed your overall stay here, we are sorry to hear about your room condition. On behalf of the team, please accept our sincerest apologies. Rest assured that your comments have been shared with the team for immediate improvement.
We hope that you would accord us with another opportunity to host you in the not too distant future to have a chance to show you our commitment to making your stay a more enjoyable one.

Thank you.

Rizwan Izham
Holiday Inn Melaka

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2019年6月11日的点评

虽然不是新酒店,还是保持得颇整洁。但不知为何,我们团体到埗,却没有行李服务,要自己从旅游车带到房间去。另外,入住的日子是星期六晚,竟然在晚上十二时正前放烟花,在床上被吵醒呢!而且我住的413号房间很差劲,空调是不能调校的,冷得我要加衣上床,更差是床上也不安宁,总感觉到有声音震动,初时以为是酒店娱乐层的重音乐,但凌晨过后至翌晨还是感觉到,那可能是某些机器声了!:(

感谢 mrsakwok
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月19日的点评

我和家人在马六甲假日酒店住了两晚,这家酒店很干净,员工也都很友好。这里唯一让我感到有些疑惑的是豪华房内床的尺寸,从网上照片来看,它的尺寸像是一张双人床,但在办理入住时酒店的员工告诉我它们是单人床,这张床的实际尺寸比单人床大,但又不够两个成年人睡,有点尴尬。马六甲假日酒店的位置不错,步行进城挺快的,但路上需要穿过几条车流繁忙的马路,而且这些路没有人行横道和红绿灯,走路的时候需要注意安全。当然,酒店也有一小时一次的班车服务。马六甲假日酒店的泳池很棒,让人感到很放松。但这里的自助早餐有点令人失望,鸡蛋不太熟,食物也都是放在暖锅里保温的冷菜。马六甲假日酒店在这个地区算是个住上几天的好选择。

感谢 acline2771
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IHGService,马六甲假日酒店 的 Guest Relations Manager,回复了这篇点评2019年6月3日已回复
Google 翻译

Hi acline2771,

Thank you for your feedback. I want our hotel to be your top choice whenever visiting the area. From the moment you check-in to our neat property, I want you to instantly feel welcome and I am glad that our staff delivered the joy of travel during your stop. It is pleasing to know that you found happiness with our pool. Though we have aspects to celebrate, it seems we dropped the ball with the layout of the beds and breakfast failed to match your expectation. We never intend to cause distress and I apologized for the lapses. Your thoughts will be given importance and the team will do significant efforts to work upon the issue. I have also sent you a private message regarding the matter.

We look forward to improving and hope we have the chance to show you our commitment to making your stay an enjoyable one in the future.

Happy to assist,

Clarisse S.
Case Manager
IHGService

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