地点很好，房间很干净，就是墙壁应该是之前的顾客小孩画画弄到的吧，看起来就好像比较旧似的。干净的部分还不错。床不是king size 的for suite room 所以有点失望。早餐选择蛮多就是味道蛮咸的，咖啡就让我这个每天早餐要喝咖啡的人很失望，咖啡机机第一天用的时候发现没有其他选项就只有一个button 就是coffee ,隔天就machine 不能用了，然后有大壶装的咖啡基本没有味道。酒店四周很多吃的，按摩的，也能步行到Dataran Pahlawan 还有Mahkota ,地点是超好的。
Dear Mr Slamjohn84,
Thank you very much for your reviews of your stay at our hotel on TripAdvisor. We appreciate your genuine feedback, as we strive to improve with each and every stay.
We regret for disappointment you felt due to penalty charges of lost card and deficiency of hotel standard and services. As to clarify your following complaints:
1) Penalty RM 30 of Lost Card: We understand your frustration to pay penalty charges even though you are our in-house guest, however as like other secure parking management in Malaysia, it is required by the parking management company who operated our parking area for security of the area and for loss prevention as a missing parking card may be abused by the person who found. The penalize amount is RM 50 but we have managed to speak with the parking management in reducing it to RM 30. The policy on parking were highlighted during check in to all guest who requested parking.
2) Deficiency of Service: As for delivery of the item (frozen item), do understand that we required (approximate 15-20 mins) to retrieve the item at floor 23, wait for the lift and have it delivered to you. Being a team, we are committed to redefine our services. And guest comments will encourage us to strive further. We thank you very much for your stay.
Dear Long M,
Thank you very much in sharing your experience with other travelers and hopefully we will welcome you back on your next Melaka visit.
Thank you for staying at the Straits Hotel & Suites, your choice accommodation in Melaka and for reviewing us in this forum.
We are glad that you had a good experience at our Hotel and had also enjoyed your stay with us. Do keep us in mind when your next trip brings you back to the city.
Once again, Thank you for staying with us and we look forward to welcoming you back to our Hotel.
Thank you for taking your time to share your valuable reviews in this forum. We regret to hear about your claim on the inefficiency of our Operator and also our Front Office staff with regards to the calls made to them for 30 minutes to be answered and then, put on hold. It has always been our normal practice that all calls will be answered within 3 rings and we were surprised that this has happened. Nevertheless, we will have this matter checked and rectified.
As for the delivery of the iron to your room which took 30 minutes, it is a standard time required (approx.15 mins to 30 mins) as our Housekeeping will require to locate the item, wait for the lift and have it delivered to you. However, no complaints were received by our Front Office staff with regards to the above during your stay or upon your check-out. Neither did you provide us with full details of the date and time the request was made on both occasions, we were unable to define the cause of the hiccups more accurately.
The experiences that you described are not characteristic of the level of service our hotel strives to provide and we apologise your stay was unsatisfactory. However, we thank you for your feedback will continue reviewing and improving our services.