Dear "P M"
Thank you for your words of appreciation on TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
One of our key priorities is to provide the highest level of friendly and courteous service.
In taking great care in our colonial hotel our aim is to offer a comfortable atmosphere with a touch of the past mixed with the modern feel.
How wonderful that you enjoyed our beautiful gardens, whilst sitting on the patio and sipping on coffees and that you had dinner in the well-known “The Bull Run” restaurant where you are sure to enjoy a good piece of steak and excellent wines.
Once again thank you for the feedback and we look forward to welcoming you back again soon.
Kind regards,
Jὄrg Zwinscher
General Manager & TEAM

Dear “plouwrens”
Thank you for taking the time to share your recent experience on ”tripadvisor”.
It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues during business travel or with family and friends during leisure adventures.
I truly apologize that the service was not fully functional during your stay. I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently looking into ways to improve the reliability of our Internet service.
Thank you again for taking the time to share your feedback with us!

Sincerely,

Jörg Zwinscher
General Manager & TEAM

Dear "MOJJOM"
Thank you very much for your review on ‘TripAdvisor’, of your recent stay at our hotel. Your feedback is extremely valuable to our team.
It appears from your feedback that there were a few challenges during your stay with Internet performance. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues during business travel or with family and friends during leisure adventures.
I truly apologize that the service was not fully functional during your stay. I, along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently looking into ways to improve the reliability of our Internet service
As a VALUED GUEST, I was disappointed to hear about your experience in the Bull Run restaurant. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.
Your valued feedback highlighted a number of areas for improvement that I have since shared with the Executive Chef and Restaurant Manager and our Front Office Team, who join me in offering their apologies for their team’s shortcomings.
If possible, kindly contact our Guest Relations Officer, Tessa Hovell by email on tessa@balalaika.co.za , or should you wish to discuss this further.
In taking great care in our colonial hotel our aim is to offer a comfortable atmosphere with a touch of the past.
We trust you will give us another chance to welcome you back and show you true Protea Hotel by Marriott Johannesburg Balalaika Sandton Hospitality.

Kind regards,
Jὄrg Zwinscher
General Manager & TEAM