Dear Maria,

Thank you so much for your kind feedback. We are humbled by how much you seemed to have enjoyed your stay with us and we are pleased that we were able to make you feel like royalty.

We certainly hope that you will make a point of visiting us soon again!

We cant wait to be your hosts again!

In order to ensure that all the correct information is displayed we would like to publish the below which was sent to Mynthia on 5 April 17 to her e-mail address.

Hi Mynthia,

Thank you kindly for sending the e-mail with your comments below. We sincerely apologise that it took so long for us to respond to your mail.

There was a misunderstanding when your situation was discussed with the owner the first time around and unfortunately the owner only had the opportunity to read your comments this morning.

The owner whole heartedly agree that you had taken all the correct steps and that we will most definitely keep the credit for your booking until a later date of your choice should you still be willing to give us a chance to make up for the misunderstanding.

We would be extremely happy should you give us the opportunity to host you at Leaves lodge and Spa.

Dear Bianca,

We love to hear from our guests! Thank you for the wonderful comments, we can not wait to host your family and friends at Leaves Lodge and Spa!