迷人的 - Windsor Hotel & Apartments

Good morning Ruthi

Thank you so much for your review - we are always so glad to hear from our guests after they have checked out.

We are delighted to hear that you enjoyed your Sea Facing Room and got to see some whales.

Thank you also for the comment about the rooms being clean & comfortable, as well as the breakfast and our staff. Our Staff are our greatest asset and the reason why we have such a high number of return guests.

We are indeed lucky to have such a fortunate location - in the centre of town, but with glorious sea views!

We do hope you will be back to visit us again soon!

Kind regards,
Madeleine
On Behalf of the Windsor Team

Good morning M-Town2185

Thank you for your review.

I am finding it hard to respond adequately to you, as I feel you are being a little harsh with your words. As you can imagine, a renovation at any hotel, not just ours, doesn't happen overnight. We have three floors in the hotel, and to minimise the impact on guest experience (with regard to noise and dust), we undertook to renovate the hotel one floor at a time. Our Ground Floor was renovated between January and May 2017, our Top Floor was renovated between May and August 2017, and our Middle Floor will be renovated between May and August 2018. In the mean time (between August 2017 and May 2018) we are tackling various other tasks throughout the hotel, such as renovating our public bathrooms, replacing carpets and refurbishing other rooms not located on the three floors within the hotel. We are also finishing building our new Laundry Room, which is located at the back of the property.

As you can imagine, we are a very old hotel in a very old building, and as such we always have projects, renovations and upgrades on the go. There will therefore always be something that someone doesn't like, but we always strive to have guests leave feeling like they were well looked after while they stayed with us. I apologise if you did not get to experience this.

Please may I ask you to elaborate on your comment regarding our breakfast. We receive wonderful reviews on this, and as this is something we are quite well known for, we would appreciate feedback as to what you recommend we can improve or change.

I am delighted to hear that you found our staff, as well as the rest of the staff you came in contact with at your accommodations in South Africa, to be so friendly and helpful.

Kind regards,
Madeleine
On Behalf of the Windsor Team

Good morning Bob_Karen_Bird

Thank you so much for the lovely review - we always appreciate hearing from our guests once they have stayed with us.

We are delighted to hear that you had a good stay and were lucky enough to spot some whales.

Our Sea View Rooms do offer a view that is comparable to almost none, and I agree with you that this is something you might regret if you dont book these rooms.

We hope to welcome you back to the Windsor Hotel again in the future!

Kind regards,
Madeleine
On Behalf of the Windsor Team