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附近酒店
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1 - 6 条点评,共 891 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年10月11日的点评

在温莎酒店住的很棒,而且还观察到了鲸鱼。我们有一个面朝大海的房间,真棒。房间既舒适又干净。早餐很好,员工也很友好。强烈推荐这家相当有特色的酒店……在附近游玩了很长的时间,可以步行到餐馆和悬崖路。

感谢 Ruth A
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Windsor H,Windsor Hotel & Apartments 的 Marketing Manager,回复了这篇点评2017年10月12日已回复
Google 翻译

Good morning Ruthi

Thank you so much for your review - we are always so glad to hear from our guests after they have checked out.

We are delighted to hear that you enjoyed your Sea Facing Room and got to see some whales.

Thank you also for the comment about the rooms being clean & comfortable, as well as the breakfast and our staff. Our Staff are our greatest asset and the reason why we have such a high number of return guests.

We are indeed lucky to have such a fortunate location - in the centre of town, but with glorious sea views!

We do hope you will be back to visit us again soon!

Kind regards,
Madeleine
On Behalf of the Windsor Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月15日的点评

酒店的位置很好,但是如果你读了所有的评价以及酒店的回复,你就会知道这个酒店需要整体换新了......这里的房间又小又旧,是我在南非住过的最小的房间(然后酒店现在的回复是:我们正在努力改进等等),但是我觉得这些陈旧的老房间应该只收一半的价钱,那才是它们应有的价值。早餐还可以,但不是很好。店员很友善也乐于助人(在南非见到的都是这样)。附近有一些非常好的餐馆。在酒店前面有可能能观赏到鲸鱼。不过我觉得在这片区域你们可以有更好的选择。

1  感谢 Peter S
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Windsor H,Windsor Hotel & Apartments 的 Sales & Marketing Manager,回复了这篇点评2017年9月18日已回复
Google 翻译

Good morning M-Town2185

Thank you for your review.

I am finding it hard to respond adequately to you, as I feel you are being a little harsh with your words. As you can imagine, a renovation at any hotel, not just ours, doesn't happen overnight. We have three floors in the hotel, and to minimise the impact on guest experience (with regard to noise and dust), we undertook to renovate the hotel one floor at a time. Our Ground Floor was renovated between January and May 2017, our Top Floor was renovated between May and August 2017, and our Middle Floor will be renovated between May and August 2018. In the mean time (between August 2017 and May 2018) we are tackling various other tasks throughout the hotel, such as renovating our public bathrooms, replacing carpets and refurbishing other rooms not located on the three floors within the hotel. We are also finishing building our new Laundry Room, which is located at the back of the property.

As you can imagine, we are a very old hotel in a very old building, and as such we always have projects, renovations and upgrades on the go. There will therefore always be something that someone doesn't like, but we always strive to have guests leave feeling like they were well looked after while they stayed with us. I apologise if you did not get to experience this.

Please may I ask you to elaborate on your comment regarding our breakfast. We receive wonderful reviews on this, and as this is something we are quite well known for, we would appreciate feedback as to what you recommend we can improve or change.

I am delighted to hear that you found our staff, as well as the rest of the staff you came in contact with at your accommodations in South Africa, to be so friendly and helpful.

Kind regards,
Madeleine
On Behalf of the Windsor Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年9月2日的点评 通过移动设备发表

我们在这里住了两个晚上,希望能在海湾看到一些鲸鱼,这真是一个完美的地方。房间价格很合适,有非常干净舒适的床。不过确保你有海景房,否则你会失望的。

感谢 bobbird3
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Windsor H,Windsor Hotel & Apartments 的 Sales & Marketing Manager,回复了这篇点评2017年9月8日已回复
Google 翻译

Good morning Bob_Karen_Bird

Thank you so much for the lovely review - we always appreciate hearing from our guests once they have stayed with us.

We are delighted to hear that you had a good stay and were lucky enough to spot some whales.

Our Sea View Rooms do offer a view that is comparable to almost none, and I agree with you that this is something you might regret if you dont book these rooms.

We hope to welcome you back to the Windsor Hotel again in the future!

Kind regards,
Madeleine
On Behalf of the Windsor Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年8月4日的点评 通过移动设备发表

这是一家非常舒适的老旅馆,位置优越,风景优美,早餐很好。无线上网也很好用。我唯一的不满是接待人员表现出极大的热情,但登记和退房都很慢。

感谢 IanDogless
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.za 查看原文
Windsor H,Windsor Hotel & Apartments 的 Sales & Marketing Manager,回复了这篇点评2017年8月7日已回复
Google 翻译

Good morning Ian

Thank you so much for taking the time to leave us a review - we really appreciate any feedback from our guests.

We are delighted that you enjoyed the location, views and breakfast on offer, and that the WIFI lived up to your expectations.

With regard to your comment regarding the staff - please may i ask you to forward me your last name you travelled under? I have checked our system and i can see that 7 people with the name 'Ian' stayed with us, however i would like to adress this matter with our staff and would like to take this further.

We hope you will be back to stay with us again soon!

Kind regards,
Madeleine
On Behalf of the Windsor Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年7月18日的点评

在三星酒店里来说,温莎物有所值。从距离城镇的位置来说,也是在赫曼努斯最好的的地方。装修给人一种干净的感觉,但是橱柜上的门很漂亮!(我不太整洁)。所有的员工都非常友好和热情。

与这家酒店合作收集的点评
感谢 Janice C
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Windsor H,Windsor Hotel & Apartments 的 Sales & Marketing Manager,回复了这篇点评2017年7月19日已回复
Google 翻译

Good morning Janice

Thank you so much for your review - we appreciate that you took the time to give us a review.

Thank you for your lovely comments - we are delighted that our renovated rooms are receiving such a warm embrace from our guests.
We are trying to get feedback on the little things (like cupboard doors) and this will definitely be taken under consideration.

We hope you will be back at the hotel again soon!

Have a good day further, and a lovely weekend!

Kind regards,
Madeleine
On Behalf of the Windsor Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年7月15日的点评

我们在这酒店住得很愉快,酒店员工非常老实,而且服务很出色。我妈把她的钱包落在了这酒店其中一个休息区,但酒店员工很快就把我妈的钱包送回给她了。酒店的床铺有点硬,但也算不上太糟。我强烈推荐入住这酒店。

与这家酒店合作收集的点评
感谢 456heidim
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Windsor H,Windsor Hotel & Apartments 的 Sales & Marketing Manager,回复了这篇点评2017年7月17日已回复
Google 翻译

Good afternoon Heidi M

Thank you so much for your review - we appreciate that you took the time to give us a review.

We are so glad that you had such a good experience with our staff and that you found the service to be so good.

We apologise that you found the beds to be slightly too hard - we have recently replaced all the beds in the main hotel building.

We hope you will be back again to visit us soon.

Have a wonderful day further, and a good week ahead!

Kind regards,
Madeleine
On Behalf of the Windsor Team

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