We are sorry to hear that you were not completely satisfied with your stay. We are always looking at ways to provide a greater guest experience so we are constantly improving our services and amenities. Thank you for taking the time to comment on your stay, we appreciate your feedback. We hope that you will return as our guest again and give us another chance to impress you.
Thank you for posting your comments on Tripadvisor. We apologize for the issue you ran into when checking out and hope you will consider staying with us the next time your travels bring you to Scottsdale. We have just reopened after $10 million in renovations and upgrades and look forward to showing off our newly reimagined resort.