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附近酒店
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1 - 6 条点评,共 883 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
3周前点评

我提前6个月就预约了使用我的分时度假房。当我到达酒店的时候,他们为我安排了一间质量极为低劣的普通客房。在我问及我的分时度假房时,他们说那些房间都被参加万圣节派对的人住满了。我去了别处度周末,这里的工作人员保证在我回来的时候能把我的房间还给我使用。结果我星期二再次来到这里,他们又把我安排到了之前那个普通房间,还说所有的客房都备用定了,无法满足我的要求。我可是提前半年就预定了这个月要住在这里的!!!从来没有碰到过这么糟糕的事情。

感谢 androidks38
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.ph 查看原文
Catherine Mae S,大雅台一号套房酒店 的 Guest Services Officer,回复了这篇点评回复时间:3周前
Google 翻译

Dear androidks38,

We are saddened by your comment , regret for we did not meet your expectations. We strive our best to be of best service and value for your money.

We apologize for the structural status of the property, we guarantee you we are doing renovations and upgrade soon. We are still hopping you would give us a second chance. Should you be available anytime soon please don't hesitate to contact us directly. We will be more than happy to serve you again.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年10月13日的点评

来过这里很多次,当我们需要在大雅台过夜时,我总是选择一号套房酒店,因为它们有美味的食物,而且价格比其他酒店便宜。

与这家酒店合作收集的点评
感谢 jccanimo
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Catherine Mae S,大雅台一号套房酒店 的 Guest Services Officer,回复了这篇点评回复时间:4周前
Google 翻译

Dear jccanimo,

We would like to extend our appreciation for coming back to stay with us. We have worked very hard to win back guests such as yourselves, and to reach out to new travelers. We feel that we have quality product for the business as well as the leisure traveler. Looking forward to having another opportunity to be of service to you in the future.

Thanks again!

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年9月30日的点评

我们在“大雅台一号酒店”的住宿应该是一个星期。但是我们只住了一夜就去了另一个地方。房间里的亚麻布闻起来很难闻。还有浴室,它必须被修理才可以使用,但是没有人回来修理它。我把钱浪费在了这个地方。我为我的差评感到遗憾,我非常不满意。

与 RCI 合作收集的点评
感谢 ramosconnie26
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Catherine Mae S,大雅台一号套房酒店 的 Guest Services Officer,回复了这篇点评回复时间:2018年10月2日
Google 翻译

Hi ramosconnie26,

We sincerely apologize for your recent unsatisfactory experience at our property. We have called the attention of the concerned departments to resolve this matter immediately.

We always strive to provide the best service to our guests such as yourself and on this occasion, we did not exceeded your expectations.

We would like to invite you again to stay with us soon, you may contact us directly as we guarantee you the best service we can offer.

Looking forward hearing from you and welcoming you again to One Tagaytay Place Hotel Suites.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年9月4日的点评

最初我们要来这里旅游的时候,对这个酒店有点犹豫,因为网上的评价不是太好。但由于时间的限制,我们别无选择,只能勉强订了这里。与糟糕的在线评论相反,我们的房间非常干净、舒适,有一个阳台可以俯瞰塔尔火山。我们住的房间可能有点小,大部分时间网络网速很慢,但是舒适的床和迷你酒吧给这个房间加分许多。

与 RCI 合作收集的点评
感谢 my2828garments
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Catherine Mae S,大雅台一号套房酒店 的 Guest Services Officer,回复了这篇点评回复时间:2018年9月5日
Google 翻译

Hi my2828garments,

Thank you for the positive feedback and rating! Glad to hear that you had enjoyed your stay, as we make every important aspect of the customer experience to be at best. We'll share this to the team as their motivation to determine customer service goals.

Hope to see you again.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年8月20日的点评 通过移动设备发表

可惜的是我并没有拍照。房间里有霉味,地板很脏(我的袜子可以证明)。酒店里没有拖鞋。地板(木板)很需要修理。床让我和我丈夫睡得身上很痒。浴室的淋浴器掉了,差点砸到我。食物不好吃。去找找更好的酒店吧。

感谢 Eva E
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.ph 查看原文
Catherine Mae S,大雅台一号套房酒店 的 Guest Services Officer,回复了这篇点评回复时间:2018年8月22日
Google 翻译

Hi Eva E,

We sincerely apologize for the unsatisfactory experience you had with your recent stay at our hotel. Your honest feedback is our way to evaluate our service and amenity offers towards continuous improvement. The management will carefully look into this for further assessment.

We hope to have you stay with us again and look forward to the opportunity to restore your confidence in One Tagaytay Place Hotel Suites hospitality.

Should you have any other concerns, please let us know.

Thank you.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2018年8月15日的点评 通过移动设备发表

非常不错的漂亮旅馆。亲切,友好的员工。干净并且是我在大雅台住过的最好的酒店。房间的设计非常豪华,顶部的视野很好,是个非常令人放松的地方。还有一个非常好的总经理

感谢 Marjorie R
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.ph 查看原文
Catherine Mae S,大雅台一号套房酒店 的 Guest Services Officer,回复了这篇点评回复时间:2018年8月19日
Google 翻译

Hi Marjorie R,

Thank you for the five-star rating! Such feedback from our valued guest serve as the best merit to our customer service ideals. We'll extend this to the team, especially, to our General Manager.

Hope to be of service to you again soon!

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