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附近酒店
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1 - 6 条点评,共 5,074 条
2周前点评

食物需要更多样性,环境噪音很大,影响睡眠,应该多安排服务人员多作解释,多作安排,让客人更多体验!!!

与 Barcelo Hotels & Resorts 合作收集的点评
感谢 Fearless46864617088
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.cn.tripadvisor.com 查看原文
AmbarOPC,Occidental Punta Cana 的 Gerente,回复了这篇点评回复时间:2周前
Google 翻译

Dear Fearless46864617088,
 
Thank you for sharing your experience at Occidental Punta Cana with us. First of all I apologize for not being able to respond to your comment in Chinese. On behalf of our hotel, I extend our sincerest apologies for the perception that has taken our property. I hope you have the certainty that we have taken into account your comments, by virtue of taking the appropriate actions to correct the detractors that prevented you from fully enjoying your stay. Our main goal is to offer each of our guests an excellent experience, that is, a five-star experience.

Once again, we thank you for choosing Punta Cana to enjoy your holidays. We sincerely hope we will be honored again with your visit and, in this way, change the perception that has been taken from our hotel. It will be a pleasure for us to welcome you in the future. It was a pleasure to serve.
 
Cordially,
 
Ambar Guzman
Assistant Manager
Occidental Punta Cana

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2019年4月5日的点评

打扫卫生的人很是不好.其它的还好。入住三夜,床上用品,洗漱用品不给换。其它的都很好。海滩环境优美。吃的也好。

入住日期:2019年4月
  • 旅行类型: 全家游
    • 地点
    • 睡眠质量
    • 舒适度
    • 卫生与卫生
    • 服务
与 Barcelo Hotels & Resorts 合作收集的点评
感谢 Wander66001189091
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。
ScarlettOPC,Occidental Punta Cana 的 Manager,回复了这篇点评2019年4月8日已回复
Google 翻译

亲爱的 Wander66001189091,

首先,来自Occidental Punta Cana团队的亲切问候。感谢您分享您对我们体验的印象所花的时间,以便其他旅行者可以从您的评论中受益。
 
我们很高兴知道您在我们的度假村享受愉快的住宿,但我们很遗憾您没有像清洁一样安心。 我们会考虑您的意见。

我们希望很快能再次在Occidental Punta Cana见到你。

我们很高兴为您服务。
 
此致
Scarlett Acosta
Social Media Manager
Occidental Punta Cana

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2017年10月13日的点评

度假村本身很干净,外观很漂亮。自助餐真令人很伤心。早餐服务很慢,即使工作人员并不忙,而且花了很长时间才弄到咖啡。每顿饭每天都吃同样的食物。午餐和晚餐时,你只能喝啤酒、水、汽水或葡萄酒。没有提供其他酒精饮料。游泳池干净但非常浅。游泳池酒吧大部分时间都有一个酒吧开着,而且很长时间才被招待。我们房间里的电视机出了问题,向前台发了几封投诉信,没还是没有解决。海滩很漂亮,非常大。海滩上的摊贩们不断地唠叨,度假胜地的人们整天都在问你是否需要他们的服务。

与 Barcelo Hotels & Resorts 合作收集的点评
1  感谢 shauna_roe
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
gpcsm,Occidental Punta Cana 的 Community Manager,回复了这篇点评2017年10月17日已回复
Google 翻译

Dear Shauna_roe,

We truly appreciate the time taken to share you recent experience at the Occidental Punta Cana with us and the TripAdvisor community. In general we are pleased to hear that we were able to meet your expectations with regards to our installations and facilities. I have taken the liberty of sharing your comments and suggestions regarding the less than satisfactory aspects of your stay with our management, so appropriate measures can be taken to improve the quality of our vacation offerings. We would like to sincerely extend our apologies to you for the perceived lack of service and for not meeting your expectations with our food and drink selection.

Once again, I would like to take this opportunity to thank you for choosing to stay with us and hope that we have the opportunity to welcome you back in the future. This time, to offer you an experience far better than your last.

It was our sincerest pleasure to serve you.

Kind regards,

Scarlett Acosta
Community Manager

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2017年9月19日的点评

我和我妻子从8月30日至9月13日下榻该酒店度蜜月。当我们到达时,我们的房间已经准备好了,房间精心布置,有气球和玫瑰装饰。我们住在一楼的15房。自助餐很大,有很多食物选择。一切都很美味,我主要吃大米和豆类,因为我早在前一天,住在纽约华盛顿高楼时,就爱上了多米尼加食物。A La Carte餐馆很棒。海鲜是我们最喜欢的其中之一。它的位置靠近海滩。员工很棒,每个人都很好且乐于助人。特别感谢一位在接待处的夜间经理SANTIAGO ROSARIO(HERMANO,你是最好的),以及一位甜美的女士,YOLANDA PEREZ,负责清理我们的房间。欧美管理部门给这2人加薪。肯定很快会回来。

1  感谢 Eugene N
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
gpcsm,Occidental Punta Cana 的 Community Manager,回复了这篇点评2017年9月22日已回复
Google 翻译

Dear Eugene N,

Greetings from the Occidental Punta Cana !

We truly appreciate you for taking the time to share your recent experience with us and the Trip Advisor community. Needless to say, we are thrilled to know that we were able to meet your expectations. Our first priority is and always will be our guests' satisfaction. We hope you know that we will share your comments with Santiago and Yolanda.

Once again, we thank you for choosing to stay with us. We hope to host you again in the future.

It was our pleasure to serve you.

Sincerely,

Scarlett Acosta
Community Manager

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2017年9月2日的点评

Wilton Jimenez 是我们遇过的最棒的酒保。他很体贴、友好、乐于助人。每天都帮我们准备饮料,让我们有个好体验。

感谢 ElizabethAda
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
gpcsm,Occidental Punta Cana 的 Community Manager,回复了这篇点评2017年9月4日已回复
Google 翻译

Dear ElizabethAda,

We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. We are thrilled that you were pleased with our service, our food selection, and the overall quality of our holiday offering. We would also like to thank you for recognizing the hard work of our team members. I will share your comments with Wilton.

Once again, we thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. We guarantee your next visit will be far better than your last.

It was our pleasure to serve you.

Best regards,

Scarlett Acosta
Community Manager

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