Thank you for your feed back. Your comments are very important to us and will help us to make any necessary improvements. We are so happy to hear that you were pleased with the hotel, pool area and that the bar/restaurant staff were so accommodating. I will be addressing the front desk friendliness or lack there of immediately. This is not the type of reception we want our guests to experience when checking into the hotel. Please let us know if we can assist you with anything else.