Hi Aman G,
Thank you for your candid review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry to learn you did not fully enjoy your overall experience with us. I have taken note of your comments about the room updates and will share this with our management teams for improvements.
Again, thanks for staying with us. I hope you would consider staying with us again should your travels bring you back to our area.
Sincerely,
Connie D
Case Manager
IHGService