You are very kind to leave such a great review of our hotel! We were so glad to hear about your pleasant experience and we hope we can continue to be accommodating to all our guests! Please come back again as you are always welcome!
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BEAUMONT - OAK VALLEY.
I would like to start by apologizing to you for the inconveniences you faced during your stay.
Please know that we would have loved to have upgraded you but due to the high volume of occupancy we were unable to do so. We always try to make our guest(s) Reward Nights special. Our maintenance staff has since been notified to resolve the issue in the bathroom sink.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or firstname.lastname@example.org.
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding sound proofing and the air conditioning. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.