Dear NewMexBound,
Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location. On the other hand, we would like to apologize for not living up to your expectations regarding our lobby and breakfast area. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback has been forwarded to the management team for reference.
We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.
Sincerely,
Joel A
Case Manager
IHGService