Dear Valued Customer,
Thank you for taking the time to review your stay, and I cannot wait to pass along your compliments to Eric for his warm welcome and seamless check-in. However, it is disappointing to learn of the troubles with your neighbor. I will certainly speak with the team to make sure we are doing our best to assist our guests in their time of need, and I apologize for the inconvenience. The hotel is undergoing some exciting renovations, and we would love to have you back when they are completed for an improved all-around experience!
Thank you,
Jack Hlavac
General Manager
Jack.Hlavac@hilton.com
510-665-7126