My apologies for your experience, but again all packages must have the name of the registered guest if they are to be contacted. Typically we refuse acceptance of mail addressed to non-guests or no such future registered names, but we held these for you on good faith that a booking would show. Unknown mail is kept in secure storage which is why you had to wait until morning to retrieve it when you first approach staff about packages. I believe your next visit will be a smooth and pleasant stay.