Thank for your review and comments. Hope you enjoyed your visit.
I am not sure what you are referring to. If you had only had 2 persons as you stated you can stay in one room with either one bed or two beds and there is no need to get an additional room unless you request it. We do have a restrictions on the the number of persons permitted in a room as follows: There is a maximum of 2 persons in a room with one bed and 4 persons in a room with 2 beds.
Our apologies if there was some misunderstanding.
Thank you for sharing your experience at our property. As you kindly stated we do have a convenient and safe location( near the Santa Monica mountains and Malibu). As you also mentioned we do offer complimentary coffee in morning. There is a full service and very popular Starbuck's a short walk from the hotel with many breakfast items. Additionally, there are also a McDonalds, Sharkys Woodfired Mexican Grill, Mediterranean Pita Grill, Hanami Sushi, Albertson's Super Market, Chipotle Mexican Grill, Domino Pizza, Subway, Jack in the Box also within a short walk.
Hope to have you stay with us again.
Our sincere apologies on not exceeding your expectation. We do have many rooms with different locations to suit most guest needs or preferences. If we are made aware of any noise disturbance we will address it or change the room to meet our guests satisfaction, based on room availability. Again, our apologies on any disturbance or inconvenience you encountered.
Thank you for the very nice review and for mentioning Freddie. I know he will greatly appreciate the special recognition. Our apologies for any inconvenience you encountered while we are renovating and improving our hotel.
Thank you for choosing our hotel an we do hope you stay with us again during your next visit to our area.
Thank you for sharing your experience. Our apologies on not exceeding your expectation. We have exterior renovation and we will renovate and update many of our bathrooms. We expect to complete the improvement within 90 days. This should address many of the issues you commented on. We hope you will considering staying here again in the future.