First of all, we would like to clarify that the room that you booked with us through Booking.com was our fan room. Photos of this room were provided in Booking.com. We are very sorry if you have selected a room which is not what you thought it was. Our fan room has bunk beds, and doesn't have its own bathroom, and has a fan instead of an aircon. Those were indicated on the room description too.
We do a routine cleaning of the bathroom to ensure and maintain its cleanliness but as a communal bathroom, you can't expect it to be as clean as the private bathroom in every room since more guests are using it more often. Cockroach and bugs may be present but not on our rooms and bathrooms and we do our best to exterminate them every now and then.
Transfer to another room without additional fee is not possible since our rooms have different prices. Our fan room has the most affordable rate you can't find anywhere in Oslob. Should you asked for an upgrade to a room with own bathroom and a double sized bed, we would have been happy to do that.