我住在1101号房间，一进去就注意到了房间的状况，我立马转身要求退款，并住进一家新旅馆。这家旅馆的窗帘明显是被扯破的（就像有人拿刀割一样），浴缸里的水管与地板接触的地方有看起来很恶心的霉菌。甚至连看到我拍的照片的前台工作人员（见下图）也认为这简直没法接受。所以很明显是客房服务员没有上心，我甚至连换个房间都不愿意。最重要的是，大堂很现代化，经过了翻修，但房间则是非常老旧的80年代的房间。太让人失望了。
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该点评由 英语 翻译而成。 查看原文
ontheroadkev
弗吉尼亚纽波特纽斯2016年9月7日点评通过移动设备发表
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文
Bruce B，旧金山/奥克兰湾大桥希尔顿花园旅馆 的 General Manager，回复了这篇点评
回复时间：2016年10月22日
Thanks ontheroadkev for your Great Review of the Hilton Garden Inn San Francisco/Oakland Bay Bridge. Your "Great Location and adequate service' review was outstanding. I am glad that you found our hotel to be a solid hotel and that it was well kept and clean rooms. I totally agree with you that our location is perfect for access to the Bay Area and as well that's what makes the value very good as well for we are priced usually about $100 less than "The City" plus only $15/nt parking with unlimited in and out priveleges unlike most SF parking and with their prices more in the $45-75 range.
Thanks again
Bruce
General Manager
Thanks again
Bruce
General Manager
此回复为企业代表所写的主观评论，并不代表 Tripadvisor LLC 的观点。
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点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
dani2421
加利福尼亚洛杉矶
717
通过移动设备发表 
询问关于 旧金山/奥克兰湾大桥希尔顿花园旅馆 的问题
1 感谢 dani2421
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
Bruce B，旧金山/奥克兰湾大桥希尔顿花园旅馆 的 General Manager，回复了这篇点评2019年8月25日已回复
Thanks for your comments and those disappointing pictures. RM 1101 is one of our best view rooms of the hotel right on the corner of the hotel almost to the top of the hotel. This room has some of the best views of San Francisco & both Great Bridges of the Bay. I do appreciate that you did share them however as this is room is one of the hardest rooms to get into to inspect since it is always occupied. Looks like the sheers have seen better days, we will fix that right away. Thanks for recognizing that the 1st floor was recently renovated earlier this year and "Yes" we are also renovating all the guest rooms in the hotel in late November. Maybe you could give us a shot after we have our renovation. I was glad that you found alternative accommodations so your trip was not a total disaster.
Thanks again
Bruce
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Steve4040
伊利诺伊州Palos Park
4072
通过移动设备发表 
这是我最喜欢的希尔顿花园酒店之一，这几年我已经在这里住了好几次，一直很喜欢这种很棒的体验。当我在网上办理入住手续时，给我分配了三楼的海湾景观房。我怀疑相邻的建筑可能会挡住旧金山的景色，所以我去前台要求换一个。员工给了我一个酒楼的房间，当我进到房间时，发现马桶圈是打开放在马桶上的。经理很积极帮助我，确保我能工作，我被换到了另一个房间。早餐很棒，服务也很棒。服务员按照顺序上菜，不是试着让人们去吃自助餐。
询问关于 旧金山/奥克兰湾大桥希尔顿花园旅馆 的问题
感谢 Steve4040
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
Bruce B，旧金山/奥克兰湾大桥希尔顿花园旅馆 的 General Manager，回复了这篇点评2019年8月24日已回复
Thanks Steve for your "My Go To Hotel For The Bay Area" the Hilton Garden Inn San Francisco/Oakland Bay Bridge. Thanks for sharing how our staff was able to assist you in making your stay experience so Awesome ! I was especially pleased to hear that our Breakfast staff provided you with the service that you would want to have which makes it so much more personal.
Thanks again
Bruce
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
ryansC7348HE
缅因州Livermore Falls
1
在加利福尼亚州埃默里维尔的希尔顿花园酒店是个居住的好去处。非常干净, 工作人员也很好。这个地方有令人难以置信的海湾大桥。唯一的问题是会议室里的互联网速度非常慢。
与 Hilton Garden Inn 合作收集的点评
询问关于 旧金山/奥克兰湾大桥希尔顿花园旅馆 的问题
感谢 ryansC7348HE
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
Bruce B，旧金山/奥克兰湾大桥希尔顿花园旅馆 的 General Manager，回复了这篇点评2017年11月13日已回复
Thanks ryansC7348HE for your "Business Trip" review of the Hilton Garden Inn San Francisco/Oakland Bay Bridge. I was so glad to hear that you enjoyed your Business Trip and found the staff to be nice and very clean hotel resulting in your great place to stay !
I appreciate your comments regarding your internet issues which helps to share with ownership to continue to invest in increased Internet support. In fact we are currently in the midst of yet another major Internet upgrade trying to stay ahead of the continued growing demand. Thanks again
Bruce
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Q2204ZSjamesc
3
在希尔顿花园酒店住了一晚。我们从旧金山坐火车到达市里。在地图上找到这家酒店，离火车站近。距离希尔顿酒店四条街。
与 Hilton Garden Inn 合作收集的点评
询问关于 旧金山/奥克兰湾大桥希尔顿花园旅馆 的问题
感谢 Q2204ZSjamesc
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
Bruce B，旧金山/奥克兰湾大桥希尔顿花园旅馆 的 General Manager，回复了这篇点评2017年10月16日已回复
Thanks for the fabulous "Overnight Stay" review from your last visit to the Bay Area. I was so glad that it worked out perfect for you by taking the Amtrak Train from LA to Emeryville for your visit to the Bay Area. We are located just a few blocks from the train station and as you shared just far enough aware that you are not on the train tracks hearing all the trains all night long. Hope to see you on your next fun trip to the Bay Area.
Thanks
Bruce
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
439lucyj
加利福尼亚洛杉矶
1
我喜欢那个房间，房间很干净，服务也很好，前台服务也非常棒。请在食物服务方面做得更好一点，并且保证热食是热的而不是冷的。
与 Hilton Garden Inn 合作收集的点评
询问关于 旧金山/奥克兰湾大桥希尔顿花园旅馆 的问题
感谢 439lucyj
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
Bruce B，旧金山/奥克兰湾大桥希尔顿花园旅馆 的 General Manager，回复了这篇点评2017年9月24日已回复
Thanks 439lucyj for your 5 Star Review "Excellent" of the Hilton Garden Inn San Francisco/Oakland Bay Bridge. I am glad that you enjoyed the room and found it clean along with excellent service from the staff of the hotel. I appreciate your comments regarding hot food being served hot ! Got it.
Thanks
Bruce
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
sandypO2891HF
Fresno, United States
1
我原本决定到一家不错的旅馆去看一看。但因为窗户又脏又旧，所以很难看到海湾。虽然房间很干净，但看起来很旧，并且让人产生视觉疲劳。我不会把工作人员的服务态度称为“欢迎”，而大厅看起来也没有生气。非常失望。不会再来了。
与 Hilton Garden Inn 合作收集的点评
询问关于 旧金山/奥克兰湾大桥希尔顿花园旅馆 的问题
感谢 sandypO2891HF
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
Bruce B，旧金山/奥克兰湾大桥希尔顿花园旅馆 的 General Manager，回复了这篇点评2017年9月3日已回复
Thanks sandyp for your recent review. I am so sorry that your view of the Bay was obstructed by the dirty windows, I totally understand and apologize for your disappointment.
I am so proud to announce with this Trip Advisor response that this will be the last time I apologize for having such dirty windows. I thank everyone for their patience during this long process. Last Monday we got our final approval from all the govt agencies (Local & State) to move forward and started cleaning the windows.
Going forward, as long as I am GM of this hotel there will not be dirty windows to disappoint our guests. I hope you change your mind on the next time you want to treat yourself to a nice hotel and have a world class view of the Bay.
Thanks
Bruce
General Manager
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。