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1 - 6 条点评,共 761 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月14日的点评 通过移动设备发表

弗雷斯诺缺少体面的酒店,我希望这家会好一些。这里有关清洁的标准作业程序需要重新审视。我的淋浴间有很多头发,以至于走进去是非常恶心的。在你洗澡之前,你永远不应该需要先打扫酒店淋浴:)

感谢 biztravelblues
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
John T,Homewood Suites by Hilton Fresno 的 Front Office Manager,回复了这篇点评2019年7月15日已回复
Google 翻译

Thank you for sharing your experience on your most recent stay. We are sorry to hear that we did not meet your expectations as our goal is to provide our guests with an excellent experience. I am very sorry that the shower was full of hair and not cleaned to Hilton standards. We value our guest feedback so we can continue to strive and provide our guest with the Hilton experience they expect and deserve. Do you recall the room number you stayed in, so we can address the issue with the Housekeeping Department.


John Tipton
Front Desk Manager
Homewood Suites Fresno
Phone: 559-440-0901
E-Mail: jtipton6820@gmail.com

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月1日的点评

我们也住过其他几套Homewood套房,这是迄今为止最差的。早餐和房间和其他地方不一样。早餐只提供了其他酒店早餐食物种类的一半,房间也很旧。

与 Homewood Suites by Hilton 合作收集的点评
感谢 Daydream03734809453
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
John T,Homewood Suites by Hilton Fresno 的 Front Office Manager,回复了这篇点评2019年7月3日已回复
Google 翻译

Dear Daydream,

Thank you for sharing your experience on your most recent stay. We are sorry to hear that we did not meet your expectations as our goal is to provide our guests with an excellent experience. We would like to hear more detail regarding our rooms being dated and our breakfast not being comparable to other properties. We value our guest feedback so we can continue to strive and provide our guest with the Hilton experience they expect and deserve.

Thank you

John Tipton
Front Office Manger
Homewood Suites Fresno
Phone: 559-440-0801

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月9日的点评

只住了一晚,所以我们没能充分利用所有的便利设施,但缺点是泳池和热水浴缸都坏了,而且冻了。在我看来,这里是有点贵,除此之外都很好!

与 Homewood Suites by Hilton 合作收集的点评
感谢 Nick B
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
John T,Homewood Suites by Hilton Fresno 的 Front Office Manager,回复了这篇点评2019年4月11日已回复
Google 翻译

Thank you for the 5 out of 5. I am sorry that both the pool and spa where not working during your stay. Since the pool and spa are hardly used during the winter, we were not aware that they were not in working order. I hope if your travels bring to Fresno again you will stay with and be able to take advantage of both the pool and spa.

Thank you
John Tipton
Front Office Manager
Homewood Suites Fresno

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2019年2月26日的点评

这是我遇到过的服务最差的旅馆。我想说的就是,服务质量要提高啊,要更乐于去帮助客人而不是摆一张臭脸。要让你的客人感觉就像在家里一样。不会有人愿意住在服务很差的酒店的。

与 Homewood Suites by Hilton 合作收集的点评
1  感谢 NorthStar58775003277
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Shayla S,Homewood Suites by Hilton Fresno 的 Manager,回复了这篇点评2019年2月27日已回复
Google 翻译

Thank you for taking the time to leave a review NorthStar58775003277. Our goal is to provide excellent service and we apologize that we fell short during your stay. Please contact the hotel directly if you would like to further discuss your stay. We hope that you will give us another chance should your travels bring you to Fresno.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年2月3日的点评

我大概每年在弗雷斯诺待一次,我之前也在这里住过。这里很干净。虽然浴室有点小,但是房间很大。这次旅行的工作人员很友好,早餐也还不错。它在一个相当好的位置。总体来说,这次住得很不错。

感谢 LostALot22
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Shayla S,Homewood Suites by Hilton Fresno 的 Manager,回复了这篇点评2019年2月26日已回复
Google 翻译

Thank you for for taking the time to leave us a review LostALot22! We are glad that you enjoyed our your trip and our breakfast. We hope you will choose again on your next trip to Fresno.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年1月10日的点评

我们的入住从开始到结束都很完美。Mandy 体贴入微,总是回答我们各种问题,解决我们特殊的需求。早餐非常方便,遇到的每个员工都令人愉快。床非常舒适。所有的一切都超出了我的预期!

感谢 Paul-Ru-2019
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
John T,Homewood Suites by Hilton Fresno 的 Front Office Manager,回复了这篇点评2019年1月25日已回复
Google 翻译

Hello Paul-Ru-2019,

Thank you for the wonderful comments and the 5-Star review of the Homewood Suites Fresno. I will be sure to pass along your comments about Mandy. Here at the Homewood Suites Fresno we strive to be sure all our guests enjoy their sty with. We hope to see you on your next trip to Fresno.

Thank you again
John Tipton
Front Desk Manager
Homewood Suites Fresno
Phone: 559-440-0801

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