Dear Guest,

Thank you for your review. We take complaints very seriously at our property. After looking into the incident I feel that maybe some of the things you mentioned is not true. The door in-closer did get damaged. We truly apologize for that. From the time you checked in till the time you checked out, nothing was mentioned to the staff in order to get it corrected for you. That being said this happened as you were checking out. The guest service agent did tell you that he can have a manager reach out to you and you said no need. As far as the breakfast room, there are no signs of cockroaches or any insects. We made sure by having our pest control company come out and inspect it. We do appreciate the fact that you chose our hotel for your stay. We work very hard to make sure our guests are happy. Thank you again.