First, I would like to Thank You for reviewing your stay at our hotel. We always appreciate criticisms as they help us better our property. I want to personally apologize for any inconvenience you experienced at our hotel. It is our goal and mission to provide excellent customer service with meticulous rooms to ensure guests enjoy their stay here. I will be sure to address these issues to the front desk staff, and assure they do not happen again. I hope that if your are ever in the area, that you give us another chance. Thank You,