Hello Mike,
I am sorry to learn about all the inconvenience you had to endure due to the smoke. Our staff care about your experience and I realize no words can change your feelings of disappointment, or the inconveniences you experienced. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay.
We will look into this further as it shouldn't have happened, and we greatly appreciate you taking the time to bring this matter to our attention.
Sincerely,
Hotel Manager