What a great compliment! I am so glad to hear that everything with your stay went very well. I cannot thank you enough for all of the nice comments. We strive each and every day for all of our guests to receive the level of service that you experienced. We truly set out to make a difference for people while they are here away from their homes. We truly appreciate you sharing your experience with us here on TripAdvisor. We value your business. Thank you once again, for taking the time out of your busy time to acknowledge our efforts.
Thank you for writing a review. It is wonderful to read that we rank the top of your local hotel experiences. I am glad you enjoyed your suite accommodations as well as the complimentary amenities. You are correct, Sonny makes the most delicious cooked to order breakfast! See you again very soon!
Thank you for the five star review! Our recently renovated hotel has been a big hit for our guests, in particular, Digital Check In is a bonus amenity for our valued Hilton Honors Guests! Glad to hear you enjoyed your stay and we hope to see you soon on your next trip to the Central Coast.
Thank you for your review. Your comment on the team is appreciated and I know they will be proud that they left this impression on you. Please come back again soon.
Thank you for your candid review regarding your recent visit. We were disappointed to hear that we did not perform well and you can be assured that we will be sharing your feedback with our team to ensure the opportunities are addressed immediately. We are always fully-staffed with trained professionals who are able to 'Make It Right' for you. We hope you had given us a chance to correct the problem by letting us know of the issues while you were at our property. We hope you will accept our apologies and we hope that we may have an opportunity in the future to show you just how great we can be.
All reviews are appreciated whether positive or otherwise; and our wish is for all guests to have the best experience possible while staying with us as we are in the business of authentic hospitality. I’m so sorry that you did not like the positive, cosmetic, modern upgrades we have done very recently. I will, for sure, share that with the designers, architects, engineers, General Contractor and his team, and all those who were involved on the upgrade. We certainly appreciate your loyalty to our wonderful brand, Hilton Worldwide, and again, we apologize for failing to deliver the brilliant stay experience that you have come to know.