我们在这家酒店订了三晚家庭房（两个大人两个孩子）。酒店地理位置很好，去市区很方便，也有利于日间游览。房间很干净，工作人员友好。在我们入住期间，电梯正在维修，部分不能使用。这真是非常讨厌，因为使得我们得花很长时间等电梯。我们在网上预订了景点的参观，希望能打印门票。这有点麻烦，最后在商务中心花了15美元打印了四张门票。同时，我们要在酒店的商店买点东西的时候发现价格真的很贵。更多
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虽然这家酒店是80年代初建的，但它保存得很好。房间既舒适又干净。服务是一流的。它的地理位置非常好，可以在市中心办公，也可以在洛杉矶会议中心召开会议，或者只是在那休闲。我唯一的意见是商务中心要么派人服务，要么免费提供自助服务。我期待着下一次来洛杉矶市中心时住在那里。
Dear Guest,
Thank you for staying at The LA Grand Hotel, Downtown and sharing your feedback.
Please be assured that each and every comment will be taken into consideration for further service and product improvement. We do hope to have an opportunity to host you in the future to better your experience and make your stay with us unforgettable.
Best Regards,
没有人告诉我游泳池不干净，而且泳池护栏已经断裂。于是前台带我来到后勤部，可那儿的人员只报道完全没人关心的工程问题。于是前台人员又将问题推给主管，可主管太忙了，然后接线员被叫到前台去帮忙。噢，天哪！我再也不会来这里了。
Dear Guest,
Thank you for staying at The LA Grand Hotel, Downtown and sharing your feedback. Please be assured that each and every comment will be taken into consideration for further service and product improvement.
We do hope to have an opportunity to host you in the future to better your experience and make your stay with us unforgettable.
Best Regards,
酒店超棒，从办理入住到酒吧到提供的开胃菜都超级棒。房间在6楼，视野很棒，房间超级干净。最好的是这里的代客停车，我们得去参加 Paul McCartney 的音乐会，他们就尽快把车开来了。很棒的酒店。
Greetings,
Thank you for staying here at The L.A. Grand Hotel Downtown. I am pleased to hear that your stay exceeded your expectations. P{lease come back and see us again soon.
Best Regards,
The L.A. Grand Hotel Downtown
客房部的工作人员很出色，也很细心。酒店地理位置优越，有宽敞的房间和浴室。他们有一个很棒的礼品店，在那里你可以找到任何东西。酒店位于市中心，所以你可以步行去任何你要去的地方。
Greetings,
Thank you for staying with us. I certainly hope that you will continue to consider The L.A. Grand Hotel Downtown as you home away from home the nest time you are in the area.
Best Regards,
The L.A. Grand Hotel Downtown
我们从东海岸出发，经过一天的长途旅行，凌晨1点到达酒店，结果发现我们支付预订的房间不可用，前台什么也没做，也没有提供解决方案。没有值班经理，糟糕的客户服务。如果你很晚才到达洛杉矶国际机场，请远离这个地方。
Greetings,
Please contact the hotel directly and request to speak with a manager as we would like to know more about your encounter with us. I certainly apologize that you were not accommodated accordingly.
Best Regards,
The L.A. Grand Hotel Downtown
在洛杉矶万豪酒店度过了一个愉快的周末住宿。一个度过周末的好地方。这里拥有友好而专业的员工，非常礼貌和有帮助。非常干净的房间，还可以看见城市的美景。我很愿意最近再来住。谢谢你们，猫途鹰网和洛杉矶万豪酒店。
Greetings,
I am happy to hear that your stay at The L.A. Grand Hotel Downtown was a wonderful one. Please come back and visit us again whenever you find yourself back in the Downtown Los Angeles area.
Best Regards,
The L.A. Grand Hotel Downtown
