Good afternoon Samuel and thank you very much for staying with us. Very glad to read you enjoyed the Daily Grill while you were here. If you like steaks, seafood or chops, they are the best in the area. I am sorry to learn you encountered some staffing issues. If you would not mind contacting me directly so I can narrow down the time frame I would appreciate the opportunity to follow up with my team.

Thank you again for staying with us.

Sean Steenson
Director of Operations
The Westin Los Angeles Hotel

Let me begin by thanking you for selecting Westin Los Angeles Airport as your select hotel during your travels to Los Angeles. I know there are many hotels to select from and our hotel was your choice. I would like to take a moment to thank you for allowing me to look in to your concerns for your stay this morning to and work with my team to address your concerns.

I would like to offer my sincere apology regarding your less than perfect experience with and overall concern with hotel services and hotel parking fee. There is certain level of expectation you require from a Westin hotel and unfortunately we did not measure to your level of expectations.

I will make sure to share your feedback with my leadership team and make sure to discuss your challenges and work together to improve on overall quality of services provided for our guests. I will also make sure parking rates are comparable to other hotels around the area.


Thank you again for contacting us and allowing me the opportunity to rectify this incident

Respectfully,