Dear Guest,
We always appreciate hearing back from our guests. Your feedback about the service you received is what prompts us to improve. Our staff is renowned for their helpfulness, and we will address your experience with our front desk personnel to ensure that what happened at your check-in does not re-occur. We will also see what we can do about having some updates to the property soon to address your feedback about maintenance. We hope you consider staying with us again soon.
Best Regards,
Best Western Burbank
Guest Experience Team