在这住了两次,晚上住得都挺好。员工很友好,房间干净舒服。。。喜爱柑橘香味的洗漱品。泳池区很简单不过一天后在热水浴缸里放松一下很好。步行距离内有一些餐馆,还有去机场的班车,即使当我们下出租车后他们也供给我们班车。
- 免费Wifi
- 游泳池
- 访问酒店网站
在这住了两次,晚上住得都挺好。员工很友好,房间干净舒服。。。喜爱柑橘香味的洗漱品。泳池区很简单不过一天后在热水浴缸里放松一下很好。步行距离内有一些餐馆,还有去机场的班车,即使当我们下出租车后他们也供给我们班车。
我们在从伦敦返回新西兰的途中花了一个晚上,打破时长24小时的飞行。我们选择这个酒店是因为它离洛杉矶国际机场很近,而且酒店还提供从机场到酒店的免费班车。这些房间都是最近装修的,干净清新,宽敞安静,床也很舒服。有一个小餐厅,提供小吃,还有一个酒吧和一个很好的自助早餐。唯一的抱怨是接待人员理应很友好的才是——他们有点粗暴——脸上笑一笑也不会伤害到他们嘛。
Dear Valued Guest,
Thank you for sharing the positive feedback regarding your recent stay with us here at the Holiday Inn Express Los Angeles – LAX Airport. We strive to provide excellent service to every guest and I will be sure to share your comments with our entire staff.
Thanks again for letting us know that we did a good job for you overall, but also where we can improve. We will look forward to seeing you again the next time your travels bring you to Los Angeles!
Sincerely,
Martha B.
Front Office Manager
酒店本身很不错。新的,干净的,友好的员工,方便的位置,很棒的早餐。在卡利一个繁忙的国际机场旁,我想不可能避开古怪的客人。我们每天晚上都闻到走廊里的杂草味。甚至半夜还接到电话。不知道是不是有人打错了电话,或者只是恶作剧,我只是挂断了。
Dear Fiona8912,
Thank you for sharing your experience. Our apologies for the unwanted event shared. This type of experience is not the normal and steps will be taken to prevent such instances from occurring. We value the quality of your stay and overall experience. We are here to serve you which is why guest feedback is incredibly powerful. We hope you consider us in the future and please feel free to contact us should anything else be needed in the near future.
酒店虽然看起来有点远,但离机场挺近的。房间很好。住起来也很舒服。但当我要去机场的时候,酒店没能按时安排免费的班车。晚些时候可以安排班车,但由于我快要迟到了,我不得不叫了优步。
Dear Ramesh A,
Thank you so much for taking the time to write a review we truly value and appreciate all guest feedback and look forward to seeing you on your next visit.
Sincerely,
Martha B.
我们在周五深夜入住了,周六清晨就出发了。这里没什么特别好的,但是入住很快,房间很干净,早餐很美味。如果我需要在洛杉矶机场附近过夜住宿的话,我会来这家酒店。
Dear ambs7636,
We are happy to hear that you've enjoyed some of the free amenities included in the hotel. We offer a variety of pastries, fruits, juices, and many other items in our breakfast area to suit anyone's needs.
Sincerely,
Martha B.
这家酒店靠近机场,酒店会提供免费的接送车辆往返于机场之间。酒店的房间非常的宽敞,住起来也很舒服。你可以在这边的泳池里面游泳,也可以坐在浴缸里面享受。这里的员工很棒,非常的乐助人。
Dear MAF-M_Frace,
We constantly strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts. We look forward to welcoming you back soon for another wonderful experience.
Sincerely,
Martha B.
我把我的证件给了登记处。桑迪向我索要了确认书,并告诉我她想确认我是否在正确的地方,因为这个地区有很多假日酒店。她说我把订票的姓弄错了。我通过手机给她确认了预订,手机上显示我根据我的身份证清楚地写下了我的全名。她认为和记录中的预订名字是不同的。我告诉她预订上写的名字和我的身份证上的是一样的。她为什么要和客人争论?我是IHG俱乐部的会员。我从来没有在旅游过程中遇到过这么粗鲁的接待人员。太不礼貌了,一点礼貌都没有。
Dear Valued Guest,
Thank you for your review of our hotel, We are sorry to hear your recent stay did not meet your full expectations due to the check in process, rest assured the matter is being looked into. We value your feedback and welcome the opportunity to serve you again.