Hi Jade W,

I'm really happy you found our rooms very clean and our breakfast options good. It would have been nice to hear that your overall experience was perfect, but I recognize it wasn't possible due to the inconvenience caused by the renovation. For that, I'm sorry. To make sure we live up to our promise of delivering excellent guest experience, I've alerted the hotel about your feedback for review and evaluation. This will help us target areas that need improvement so similar situations won't happen again.

Thanks for choosing to stay with us though! How about you give us another try? We'll make sure it'll be a lot better next time.

All the best,

Joel A
Case Manager
IHGService

Hi Dustin N,

Thank you for staying with us and sharing your feedback. We sincerely apologize for any inconvenience due to the renovation. I would also like to apologize for any service deficiencies, our team does not think the impact of the renovation upon our guests should be taken lightly. We work hard to mitigate any impact on our guests and we are sorry we weren't successful with you.

I will share your experience with our team in order to better serve our guests. Our renovation will be complete soon and we hope that you will consider staying with us again.

Kind Regards,

Tracy V.
Case Manager
IHGService