Hi Jade W,
I'm really happy you found our rooms very clean and our breakfast options good. It would have been nice to hear that your overall experience was perfect, but I recognize it wasn't possible due to the inconvenience caused by the renovation. For that, I'm sorry. To make sure we live up to our promise of delivering excellent guest experience, I've alerted the hotel about your feedback for review and evaluation. This will help us target areas that need improvement so similar situations won't happen again.
Thanks for choosing to stay with us though! How about you give us another try? We'll make sure it'll be a lot better next time.
All the best,
Joel A
Case Manager
IHGService