Hello Salemore76,

Thank you very much for your recent stay at our Holiday Inn Shenandoah, TX. We are always Making guests smile, however it seems that we failed this time. I am so sorry to see you did not enjoy your overall experience with us, especially with the room condition, lighting and customer service. Not the experience we wanted you to have. We will address these concerns. I’d like to obtain some additional detail regarding your experience so we have sent you a private message. I hope to have the honor of serving you again should your travels bring you back to Shenandoah.

Sincerely,

Orlando A.
Case Manager
IHGService

Hi, Stevie390,

It's a pleasure hosting your stay at the Holiday Inn Express Monterey-Cannery Row.

I read about the hassle-free check-in and check-out experience provided by our staff. It's also a delight to know you are happy with the breakfast options, and you're pleased with our clean breakfast area. I am also glad you found our underground car park decent, and you are satisfied with our spacious rooms and the strong WiFi connections.

I regret we missed to make your stay a complete stellar because of the noise from the other guests and the outside traffic. I understand it made you felt uneasy. I also regard your concern about the room's upkeep and the staff's behavior. We offer everything guests need and provide more where it matters most. I guess we missed to hit the mark on these. I am sorry for the lapses encountered. I communicated your concern with the hotel management, who responded with genuine concern on the impact this had on your stay. I am positive they will take the necessary action to address these concerns to ensure complete guests' satisfaction.

I hope this matter will not deter you from keeping us as your dependable choice to continue sharing your joy of travels.

Yours in hospitality,

Jeraldine R.
Case Manager
IHGService