We are sorry that you had to wait to be checked-in and that the check-in process was delayed. Please be assured that we do not have one housekeeping staff member taking on 20 rooms. Your assumption on pay rate is also incorrect, but again, we do apologize that you had to wait to get checked-in.
We hope that we met or exceeded your expectations as far as your in-room experience once you were able to get in and that you provide us with another opportunity to demonstrate our service.
Thank you Aimee P for taking the time to review us on TripAdvisor!
We are glad we exceeded your expectations while attending a concert in the area and that you found our beds to be comfortable and our friendly staff.
We look forward to hosting you again on a future visit to the area.