为了莱纳帕酒庄两天 特别订这酒店 但这酒店还只是起端而已 离主要的酒庄开车还要约半小时 但其实地理位置算很方便,回旧金山市区也就一小时而已
Good Afternoon 669jeffreyh,
Thank you for your review on Trip Advisor -
Although I appreciate your review, I am confused why you rated us so low when it appears you had a great visit:
Translated in English:
"Simple Hotel The hotel was booked for two days, but the hotel was just a Lenapa. It's a half hour's drive from the main winery. But in fact, the location is very convenient, back to the San Francisco area is only an hour".
Please let me know if there is anything we could have done better!
Brandon Jacobsen, General Manager
On behalf of everyone at the SpringHill Suites by Marriott – Napa Valley, managed by Johnson Hospitality, we would like to thank you for taking a moment of your time to complete our survey. Your feedback ensures that we are keeping customers like yourself in good hands.
It was a pleasure meeting you and I am glad to hear your stay with us was pleasurable. Please do consider us again in the future.
Thank you for taking the time to provide this valuable feedback. I am very sorry to hear of the experience during your recent stay. We will use this experience as an opportunity to continue improving. I can assure you that our team is focused on not only customer security and safety, but the overall guest experience. We truly appreciate your response and thank you again.
Dear Tina K,
Thank you very much for your honest and lovely review on TripAdvisor!
I am overjoyed that you had such an enjoyable and memorable stay and hope to welcome you back in the near future. Thank you for choosing the SpringHill Suites by Marriott – Napa Valley managed by Johnson Hospitality.
前台的服务人员非常的亲切， 虽然我用booking.com 出了一些问题， 但是她们都很有耐心的帮我处理好！ 早上我妹妹还去附近晨跑， 非常舒服的一家酒店
Thank you for this great 5 Star review. We are happy you enjoyed your stay here at Springhill Suites Napa Valley. Your positive comments about our front desk team will be shared with our team and will serve as great motivation. Thank you!