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Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations when you updated to a larger room, we apologize for the inconvenience and we are still currently working on upgrades and we hope once we finish you will return for a 5 star experience.
I am happy to learn that you enjoyed the value and to learn that we were able to give you a pleasant, comfortable and convenient experience. I do apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
I am so sorry for the misunderstanding and inconvenience that you experienced because of this during your stay. The $100 deposit is for the incidental deposit which is 100% refundable to the guests if there are no damage/s is/are found on the amenities, electronics etc. in the room they stayed in. Refund will be put back to your credit card after 3-5 business days or depends on how fast your bank works. I sincerely apologized if this was not mentioned during your reservation, we will check booking procedure published online and update all information. Thank you for calling our attention for this matter and we hope to be serving you again.
Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. Know that your voice is very important to us and we are addressing each of the concerns that you've raised in an effort to improve upon the guest experience.
Dear Maria I,
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible. I do hope you'll return and let us show you a far better experience.
Thank you so much for your feedback and kind words regarding the five star service and
accommodations that you received during your most recent stay with us! It is so rewarding to hear about your five star experience at our hotel! We hope to impress you again during your next visit and we thank you for sharing your experience.
Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We understand that the error occurred through no fault of your own and were able to resolve the issue to your satisfaction.