Hi Edward, Thank you for your feedback, we very much appreciate it. We must apologize profusely for the fact that your receipt was not emailed promptly to you. Please rest assured that this was an error, and we trust that you have since received it. Our team are also very sorry to hear that you did not experience the hospitable service and friendly interaction from all of our staff that we always strive to provide. Thank you for your valued business; we appreciate you choosing to stay at our hotel, and taking the time to leave us your valuable feedback, and we hope that we might be able to give you a better stay in the future.
Best Regards,
Ray, Customer Care Team