这家酒店的地理位置很好。作为一名希尔顿荣誉会员，我一直住在希尔顿酒店。然而，这一家希尔顿需要下点功夫了，尤其是在走廊和公共区域。我住了一间套房，相当新。在我的房间里，看起来像是清洁工打扫完房间后忘记把东西放回原处了。我很喜欢免费的早餐，但是食物很凉。如果我再来棕榈泉，我将寻找一个不同的酒店入住。
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Bill B
加利福尼亚洛杉矶棕榈树沙漠汉普顿套房酒店的点评
2016年9月7日点评
与 Hampton 合作收集的点评
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文
Maria B，棕榈树沙漠汉普顿套房酒店 的 Manager，回复了这篇点评
回复时间：2016年9月14日
On behalf of the hotel, I'd like to let you know that we truly appreciate your detailed and honest response regarding your stay with us, because our guest’s feedback is very important to us. We are happy you had a great visit and that your stay here exceeded your expectations. I will be sharing your comments with the staff concerning their helpful service!
Again, thank you for making the effort to share your experience with us. We hope you come back soon, because we love having you here!
Again, thank you for making the effort to share your experience with us. We hope you come back soon, because we love having you here!
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评，共 984 条
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
BrentY77
堪萨斯奥拉西
163147
询问关于 棕榈树沙漠汉普顿套房酒店 的问题
感谢 BrentY77
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
Lena W，棕榈树沙漠汉普顿套房酒店 的 General Manager，回复了这篇点评2019年9月28日已回复
Dear Mr. Brent,
Thank you for taking the time to complete our Satisfaction Survey. We appreciate the information you've shared with us. I would like to apologize for the hotel not meeting your expectations. The specific concerns you addressed in your survey feedback are important details for us to take a closer look at and make sure we are doing all that we can possibly do to improve our hotel and our guests' experience. You can be confident that I will personally make sure to do the necessary follow up. We want our guests to have the best experience possible where every part of their stay is pleasant and comfortable.
We value you as our guest and hopefully you will be able to give us another chance so that we can demonstrate our commitment to your comfort. If you would like, please contact me next time you are in the area and I will personally make sure you have a pleasant stay with us.
Cornelia Balmer
General Manager
Hampton Inn and Suites
Palm Desert
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
BrunoLonx
巴西巴西利亚
124659
这个酒店秉承着汉普顿酒店一贯的质量：办理入住礼貌、快速，工作人员友善且乐于助人，房间宽敞舒适，地毯干净，床品和浴室用品也不错，毛巾很好，平板电视有很多节目，空调很静音，并且窗户隔音很好。这里有一个很棒的泳池，还有免费的停车场和很好的WiFi信号。我真诚的推荐这家酒店。
询问关于 棕榈树沙漠汉普顿套房酒店 的问题
5 感谢 BrunoLonx
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
AlexR7646，棕榈树沙漠汉普顿套房酒店 的 Manager，回复了这篇点评2019年8月30日已回复
Thank you for taking the time to review us on TripAdvisor. We appreciate the information you've shared with us and we are glad to know that our hotel and staff met many of your expectations. The information you have supplied us with helps to improve our hotel, as well as give our team the knowledge to better accommodate our guest’s needs and overall experience. Your feedback will be reviewed by our management team and will be used to make our hotel property improved on your next visit.
Thank you again for choosing to stay with us and we hope you come back soon, because we love having you here.
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
TRavlerbarry
Phoenix, AZ
127169
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Takis P V
San Diego, California
4611
酒店工作人员非常友好。房间中的空调可以冷到把一个死人冷醒，因此不能睡得很好。晚上的经理招待会是一个笑话。晚餐只给出了莎莎和咸味的薯条。酒店正在装修之中，但没有人在我们预订的时间或入住时通知我们。
与 Hampton 合作收集的点评
询问关于 棕榈树沙漠汉普顿套房酒店 的问题
感谢 Takis P V
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
Lena W，棕榈树沙漠汉普顿套房酒店 的 Front Office Manager，回复了这篇点评2017年10月3日已回复
We would like to apologize for the hotel not meeting your expectations. There is a sign on the front counter upon check in informing our guest of renovations going on as well as it being on our website, however we have not had any construction crews on property for the last 3 weeks. Upon further investigation it was discovered you e-checked in to your room, however Hilton still requires us to check id and swipe a credit for our Blue members. The specific concerns you addressed in your survey feedback are important details for us to take a closer look at and make sure we are doing all that we can possibly do to improve our hotel and our guests' experience. You can be confident that I will personally make sure to do the necessary follow up with maintenance concerning the AC's in both rooms. We do not serve food at the Managers reception in the evening only light snacks which are Chips and Salsa and Chex mix. We sincerely apologize about running out of beer, the delivery was scheduled but was delayed by the vendor due to unforeseen circumstances. We want our guests to have the best experience possible where every part of their stay is pleasant and comfortable.
We value you as our guest and hopefully you will be able to give us another chance so that we can demonstrate our commitment to your comfort. If you would like, please contact me next time you are in the area and I will personally make sure you have a pleasant stay with us.
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
