The staff and I read your review, and would like to thank you for writing such terrific things about the cleanliness of your room and the kitchen. I truly appreciate your comments regarding your stay and we are happy to hear that you enjoyed your time with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, we are taking action to replace the screens and deep clean our carpeting. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Thank you for the feedback about your stay at our hotel. The situation you described regarding the smoke smell is truly regrettable. We are very sorry for your experience. We do have a limited number of smoking rooms on the third floor of the hotel and I apologize that you were able to discern the smell. To prevent this from happening again, my team is going to make sure that we patrol the hallways and use extra air freshener to abate the problem. I really appreciate you bringing this to our attention. To discuss further, or if you have any questions, please contact me at email@example.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues you experienced. I discussed your comments with the team, and we are all planning to be more vigilant in our room inspections to ensure that each guest has a clean and comfortable stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. Please contact me, at firstname.lastname@example.org, if you would like to discuss this further. We would love to have another chance to provide you with a better experience the next time you're in town.
The staff and I read your comments about your stay with us. The situation you described regarding your experience is truly regrettable. We are very sorry for your experience. I discussed your comments with our staff, and we have made necessary repairs in your room and will be making sure all rooms are thoroughly inspected before guest arrivals. Additionally, please know that we do not tolerate the use of illegal substances at our property. Once we are informed and we detect the substance, we follow a proper procedure to eliminate its use. I really appreciate you bringing this to our attention. I would be happy to speak with you further. If you would like, please contact me directly, at PSA@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.