I can not agree with you more about the beds. I have no idea who would ever buy these, much less someone actually manufacture them! As the new management and along with the owner, we are working to replace these as soon as possible. We will continue to improve on the quality of the hotel. Please think of us on your next visit.
Thank you for your review. We are happy that we were able to help you out during your visit to Palm Springs. Please note that we are striving to improve our overall performance each day.
Dear Kevin M,
Thank you so much for taking the time to write such a wonderful review of your stay with us here at the Ivy Palm Resort & Spa! Your kind words are very much appreciated and I will be sure to pass them on to the entire staff as they will be thrilled! I am so glad that you were pleased with your accommodations and thought your room was clean, spacious and affordable! The Buzz trolley into downtown Palm Springs is truly the perfect addition to our city and it's great to hear that you were able to enjoy it during your stay. Thank you again for sharing your experience on Tripadvisor and we look forward to welcoming you back to our hotel in the future for more fun-in-the-sun!!
Robert Frost / General Manager
Thank you for taking time to write a review of your recent stay with us here at the Ivy Palm Resort & Spa. It is always gratifying to receive positive feedback and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again & Safe Travels.
Robert F / Hotel General Manager
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. All of or guest rooms will be getting new flooring, mattresses and flat screen televisions. Our main priority is to be able to offer a very well-maintained, comfortable and clean atmosphere for our guests and I apologize that we fell short with you. I hope that
I can convince you to change your mind about another visit to our property so we can turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!