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我们在海豚湾水疗度假酒店度蜜月。套房很宽敞,干净而整洁,阳台上有很好的景色。工作人员非常友好,乐于助人,他们尽一切努力使我们在这里过得愉快。酒店的餐厅提供很好的食物和饮料,这里的员工也很棒。唯一令我失望的是,我想使用游泳池,并决定在晚上9点去,这将会安静一点。不幸的是,那里有一个大家庭,有很多孩子,父母允许孩子们跑来跑去,不停地在游泳池里跳来跳去,打扰我,挡住我的路,所以我一点也不放松和不愉快。希望酒店能根据这一评论采取行动,禁止儿童在特定时间游泳,让其他人好好享受。
Dear Neil,
Thank you for taking the time to post your review on Trip Advisor! We are so happy to hear you chose Dolphin Bay for such a special occasion and that you enjoyed your overall experience. I would like to extend my sincerest apologies for the noise disruption at the pool area the evening of your stay. We will absolutely discuss this as a team to determine the appropriate steps we need to take to prevent this from being a problem moving forward. If you have any other feedback, please do not hesitate to contact me directly.
Thank you again for your review and for your feedback. We hope to welcome you and your new bride back to Dolphin Bay again in the near future.
Warmest Regards,
Erica Coppola | General Manager
EricaC@thedolphinbay.com
这是一个女孩周末。我们受到了皇室般的待遇。这不是我们的第一次,也不是最后一次。我们在丽都饭店吃过饭,很好。全体职员都很准时。我们很快还会回来。恭喜新总经理Erica Coppola!你的工作做得不错
Dear walklikeamom,
Thank you for taking the time to post such a wonderful review on Trip Advisor. We are so pleased to hear your girls weekend was a success! We pride ourselves on the genuine care we have for our guests and it is nice to hear that it was recognized throughout your entire experience. We sincerely look forward to welcoming you back again in the future.
Warmest Regards,
The Dolphin Bay Team
从停车服务员到用餐时候的服务员,都服务的非常的不错。这里一点都不闷,是个高顶的酒店建筑。强烈推荐。有带阳台的超大套房,有非常好海景视野,一尘不染!
Dear Randy C,
Thank you for your recent review on Trip Advisor regarding your stay at Dolphin Bay. We are thrilled to hear that you had an excellent stay and enjoyed all that our property has to offer. We strive to exceed all of our guests’ expectations and it's such a pleasure to hear we did so with you. We sincerely appreciate your feedback and look forward to welcoming you back to the resort in the near future.
Warmest Regards,
The Dolphin Bay Team
在客户服务、水疗中心、环境和设施之间,你真的感觉像是在一个与四季或圣瑞吉斯酒店齐名的度假胜地。工作人员细心,善良,和包容。景色很美,泳池温度也很好。夜晚,在悬崖边的小径上漫步,或坐在火塘俯瞰大海。我喜欢这里有一个完整的厨房,可以自己做饭,在外面烧烤,和家人一起享受。我已经在这里住过两次了,期待着下次入住。海景房,你值得拥有。
Dear JEVTodd,
Thank you for taking the time to share your experience on TripAdvisor with the rest of the world! We are so happy that you felt staying at Dolphin Bay was on par with a Four Seasons or St. Regis property. We pride ourselves on the amazing customer service we have to offer and I am excited you appreciated this as well.
We sincerely appreciate your continued patronage and we look forward to welcoming you back to The Resort in the near future.
Warmest Regards,
The Dolphin Bay Team
从您到达的那一刻起,您会感觉您喜欢卡利的生活方式 -工作人员非常优秀和贴心。 忽略掉菜单的话,食物(早餐午餐或晚餐)从不让人失望。 总会有每个人喜欢的东西。 房间是公寓大小而不是酒店大小,所以被称为套房,但会更大些。沿着鲜花和华丽的海景漫步很惬意。 周边地区古雅而怀旧,距离海滩小镇仅几步之遥。
Dear Debra,
Thank you for taking the time to post such a wonderful review on Trip Advisor! We are so happy to hear you felt the food at Lido never disappoints, the staff members were excellent and accommodating and that you appreciated the beautiful grounds and surrounding local area. We sincerely look forward to welcoming you back to Dolphin Bay in the near future.
Warmest Regards,
The Dolphin Bay Team
这个度假胜地令人惊叹。 我们住在一个海滨套房,景观和设施很棒。 我们和我们的狗一起旅行,酒店是如此的包容。 我们可以和她在外面的Lido餐厅用餐。接客服务员,前台接待员,清洁人员,餐厅服务员的每位员工都非常友善和乐于助人。 关于我们住宿的所有一切都是5星级,我们会回来!
Dear PhotosandDogs,
Thank you for taking the time to post a review on Trip Advisor regarding your stay at Dolphin Bay. We are so pleased to hear that you had a "5 Star" stay and enjoyed all that our property has to offer with your furry family member! Our staff will be so happy to hear you appreciated that they were friendly and helpful. We strive to exceed all of our guests’ expectations and it's such a pleasure to hear we did so with you. We sincerely appreciate your feedback and look forward to welcoming you back to the resort in the near future.
Warmest Regards,
The Dolphin Bay Team