这是我第二次评论这家酒店，也是最近的再一次访问体验，评分明显下降。我不打算再在这里入住了。我不建议住在这个地方。酒店内部很脏，床下有垃圾，浴缸在一夜之间吐出了许多黑色的脏兮兮的渣滓，因为一些糟糕的管道工程，房间里留下了刺鼻的臭味。我回复了经理发来的欢迎邮件，说我将在中午12点之前办理入住手续& 作为万豪精英会员，我希望享受到应有的权益，可以提前办理入住，但是前台的员工并不在意会员的身份，我不得不等了3个小时才能入住。给酒店发了多封关于入住体验和床下垃圾的邮件，没有人费心回复。
Dear arnab m,
We appreciate you choosing our hotel and sharing your concerns.
We want every guest to have an outstanding time and leave with a lasting, favorable impression. We fell short in making that happen for you and we are truly sorry we were unable to grant your request for an early check-in. We make every attempt to meet our guest's requests but unfortunately, availability can hinder our ability to do so and we apologize for this frustration.
We are very sorry that your room was anything other than spotless. We have inspection procedures in place to ensure all of our rooms are perfectly clean and comfortable and we apologize that these were not followed through before your arrival. Your feedback has been shared with our housekeeping team and appropriate measures will be taken to keep this from happening again.
Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to our area so we can deliver the service you should always expect from us.
Mark Kjeseth
Director of Operations-Rooms
我出差在这里住了五天。酒店相当普通，有点过时。员工友好，服务意识强，房间干净。我去的时候，酒店的酒保人手有点不足，你得等好长时间才能拿到饮料。
Dear jimZon,
Thank you for taking the time to tell us about your visit! We are happy your overall stay was okay, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. We appreciate you letting us know that while our team was friendly and helpful, we can stand to improve our staffing in our bar. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve.
Mark Kjeseth
Director of Operations-Rooms
市中心的一家很好的万豪酒店。里面很安静，但是外面有飞机、火车(轻轨火车)和汽车(拖竞赛)。酒吧和餐厅都很好。想参观科技博物馆就在这条街上——非常方便。
Dear RobReno,
Thank you for your review of the San Jose Marriott. We are glad you enjoyed our fantastic downtown location and that you had a nice time at our restaurant and lounge. That being said, we are sorry for the noise issues you experienced during your stay. We hope the positive aspects of your visit will encourage you to choose us again in the future.
Mark Kjeseth
Director of Operations-Rooms
圣何塞万豪酒店位于圣何塞市中心，步行即可到达周围餐馆和旅游景点。办理入住的过程非常简单，前台工作人员非常友好热情。酒店大厅、走廊、休息室，以及我们的房间都非常干净。我们屋内的于是非常宽敞，设计精致，配有很多毛巾供我们使用。休息室内的自助早餐间提供丰富的食物饮料选择，你全天都能品尝到各种各样的零食与饮品。整个入住体验都非常好，我们一定还会再来的。
Dear yosefg733,
Thank you for your positive feedback about the San Jose Marriott. Our fantastic downtown location welcomes our guests with redesigned spaces and premium amenities. We are delighted you enjoyed everything we have to offer and had a fabulous stay. We can’t wait to welcome you back.
Mark Kjeseth
Director of Operations-Rooms
如果这家酒店不是座落在圣何塞会议中心的顶层，它绝对不可能向我收取如此之高的费用。一方面，入住这家酒店给我带来了很多便利，另一方面，我下次需要住宿的时候，会考虑入住其他酒店。这家酒店的房间其实没什么了不起的；此外，这家酒店缺乏能够增加旅行过程中愉悦感的便利设施(比如24小时客房服务、像样的洗漱用品、化妆镜等等)。客房服务菜单上所提供的可选菜式实在少得可怜，所以晚餐必须叫外卖。酒店大堂里有星巴克咖啡，算是个能吃东西的地方，但它的价格非常昂贵，而且在会议开始前的早上，要排很长时间的队。所以，给你个小贴士哦:最好自带点心。
Dear kckc24,
Thanks for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities to ensure you had a great stay and we are very disappointed, as you rightly were. The issues you described with our room service and amenities are not our standard, and we are working to improve in these areas immediately. We apologize that we did not live up to our hotel’s name. We would love for you to reach out to us the next time you are in the area to give us a second chance. Thanks again for your feedback-it is valuable to our team.
Mark Kjeseth
Director of Operations-Rooms
非常失望。因为要参加比赛，所以住在这里。入住的时候这里正在开会。过道整晚都有人在跑来跑去，四处尖叫。所有的房间的音乐声都很大。为此我们多次与酒店前台沟通，而酒店却对此无动于衷。吵闹的音乐声持续了一整晚。这座酒店的评分比周边的酒店要高出两倍，原以为他们会把细节做得很好，但是我想错了。我住过很多万豪酒店，也经常住希尔顿酒店。但从没有像这样住的这么糟心。
Dear Marvin Y,
Thank you for staying with us and sharing your experience. Please accept our sincere apology for the problems you encountered with noise from other guests. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We are terribly sorry for the service issues you experienced in regards to this noise and for the impact this had on your stay. We are taking immediate actions to identify where we failed and what we can do to prevent these issues from occurring again.
It is our hope to have the opportunity to leave you with a better impression on your next visit to our area.
Mark Kjeseth
Director of Operations-Rooms
