Thank you for the fantastic review of your stay at Best Western Lanai Garden. We are delighted our convenient location in the heart of Silicon Valley was perfect for your needs and that you enjoy our great customer service. It was a pleasure having you as our guests, and we look forward to welcoming you both again soon.
It is disheartening to hear that you didn't enjoy your stay at our hotel and that you were unable to get your documents printed. I apologize that you were made feel that you were not being attended to. Our front desk agent was occupied by another guest reservation. She did replace the toner and resolved the issue after she was aware of the problem. We hope that you will give us another try on your next visit to San Jose to make things right.
The Management Team
Dear Anh, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our service and location made for a memorable experience. Thank you for choosing Best Western Lanai Garden. We hope to have the opportunity to welcome you back for a future stay!
Thank you for staying with us and for providing your feedback. All feedbacks are important to us because it gives us an insiders look at your experience and expectations. That way, we can better anticipate your needs. Thank you again and we hope to see you soon.
Thank you for your feedback and your complimentary on Senaida. Your concern on the pricing will be addressed to the management team.