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我们选择这家酒店是因为那周我们要去滚石音乐会，这家酒店步行距离内就可以抵达音乐会举办点。房间很安静，这一点我们很喜欢。房间还可以没有什么特别之处。床单在软一点就好了，感觉布料是聚脂纤维的。前台和客房部提供的服务都很好
Dear Alai,
Thank you for taking the time to share your experience of the Hyatt Regency in Santa Clara. We were happy to hear you had great customer service from the front desk to the housekeeping staff. We thank you for choosing Hyatt and we hope to see you again.
Best Regards,
Eron Hodges
General Manager
这里靠近体育场，他们为滚石乐队的演唱会创造了一种氛围。酒吧在演唱会结束后很晚才开门，我们和其他演唱会的观众打成了一片。要是有更多的员工提供服务就更好了。
Dear Louise M,
Thank you for choosing to stay at the Hyatt Regency Santa Clara during the Rolling Stones Concert weekend. We were happy to hear you enjoyed the bar area after the concert and we thank you for the feedback of having more staff. We are always trying to improve upon our services and will take notes for our next big event at the Levi's Stadium. Thank you again for choosing Hyatt and for your feedback.
Best Regards,
Eron Hodges
General Manager
这家酒店还不错，但是正如你看到的，有些边角处还是有些磨损了。在我们入住期间，有一部电梯一直不能正常运行。我们也不能把车停在停车场，因为他们正在维修。并且，在我们入住期间，他们也一直没有维修过这部电梯。
Dear mgreen418,
Thank you for sharing feedback regarding your recent stay at the Hyatt Regency Santa Clara! We apologize that one of the elevators went down during your stay we called a technician to work on it during your stay but they were unable to fix the issue over the weekend, the elevator is now up and running. We also regret that we are in the process of updating our property and over the weekend we had to close the front lot for cleaning, it was repaved this week. Thank you again for your feedback and we hope you come back to see the updates to our property.
With my best regards,
Eron Hodges
General Manager
房间干净，空间已经足够了，床也很舒服。当我的发票出了小问题时，接待人员让我有点失望。工作人员无法回答关于发票细节的简单的问题。
Dear Tour67458900863,
Thank you for sharing feedback regarding your recent stay at the Hyatt Regency Santa Clara. We were delighted to hear the room was clean and the bed was comfortable. We do regret that our front desk agents were unable to provide you with answers regarding your invoice. Please feel free to reach out to me if you still have questions. Please know your comments will be shared with all of our team, so we can continue to improve upon our services. Thank you for the opportunity to have you as our guest.
With my best regards,
Eron Hodges
General Manager
我很享受这段入住。友善，乐于提供帮助的工作人员。很不错的房间。非常棒的品种丰富的食物，美味又精致，就是有点贵。我要求在天井里吃自助早餐（喜欢新鲜空气和美景）），酒店经理一开始有点不解，不过在听我解释后，还是提供了很好的服务。
Dear Mobile26237298384,
Thank you for taking the time to provide your feedback regarding your recent stay at the Hyatt Regency Santa Clara! I was very pleased to hear hear the staff was friendly and helpful and I am glad that you were able to enjoy your breakfast on our patio. Thank you again for your feedback and we hope to see you again soon.
With my best regards,
Eron Hodges
General Manager
住在这家圣克拉拉凯悦酒店只是因为它的便利和接近圣克拉拉会议的设施。支付停车费有点太贵了，因为我要为6位客人付18晚的停车费。
Dear Resort29494099786,
Thank you very much for recommending the Hyatt Regency Santa Clara. Our proximity to the convention center and other leisure destinations within Silicon Valley is a plus for all travelers. We do offer both self and valet parking options for visitors with dedicated parking for hotels guests available 24 hours.
We hope to see you again this next year for TieCon!
With my best regards,
Eron Hodges
General Manager
