Hi Nina, We are very pleased to have provided you with suitable accommodation for your needs in a great location, and we are happy that you enjoyed all aspects of your stay. We hope to welcome you back to our hotel in the very near future! Best wishes, Hotel Management

Hi Karen, Although we are glad that you enjoyed our convenient location, we are most disappointed that you experienced some issues with our plumbing. We apologise sincerely that you were not offered an alternative room when these issues were notified. We are also sorry to hear that our breakfast was not to your taste and we will consider your comments on review of our breakfast offering. Best wishes, Hotel Management

We are very sorry that your room had ants. As you are probably aware, these are very difficult to keep at bay, but we do work with a pest control company to ensure that we are doing everything possible to keep our property ant-free. We apologize for any confusion in relation to the status of cleaning your room - this was not in any way an attempt to mislead you, but our front desk staff were aware that your room was being treated that day, but would not have known at what time it was done, or when it was completed. We are sorry for any confusion that this caused you. We do hope that this issue will not deter you from staying with us again, you would be very unlucky to experience this issue with us again. Thank you for staying with us. Best wishes, Hotel Management