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附近酒店
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1 - 6 条点评,共 237 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2016年3月15日的点评

除了前台工作人员非常亲切、办事效率高之外,这家费尔菲尔德酒店没什么特别之处。以前我在这家酒店住过很多次,但最近的这一次有很多需要改进的地方。最让人无语的地方是不靠谱的网络。网络连接总是掉线,很难开展工作。并且也不可能进Netflix,除非我想点个十秒钟才能看。顺便一提这个得用有线网络包,非管理员每天收费4.95美元。房间也需要一些TLC 。特别失望的是在喷头上发现了粉色的斑点(也称作粉红生物膜)。我是万豪的忠诚支持者,但下次我在市里的话,我很可能会另外选个酒店。

感谢 worldtraveler81
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Fairfield Inn S,Fairfield Inn & Suites by Marriott Santa Maria 的 General Manager,回复了这篇点评2016年3月17日已回复
Google 翻译

Hello,

Thank you for sharing your comments. I would like to apologize for the inconveniences you experienced during your recent visit. Situations as you have described are not typical at this hotel nor are they acceptable for our guests. We will address these matters immediately with our staff and appreciate that you have brought them to our attention.

We appreciate your business and hope that you will allow us another opportunity to serve you again. Please contact me directly so that we can discuss this in more detail and would like to come up with a solution, I understand how frustrating it is when the internet connection isn't working to it's potential. I have addressed the issue with the shower head and my maintenance staff have been taking care of these situations and is something that won't happen again. We would love to have the opportunity to make things right next time you are in the area. Please reach out to me directly for more details.

Sincerely,

Ricardo Herrera
General Manager
Ricardo.H@lotusmgmtinc.com

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2016年3月3日的点评

我们做了一个冲动的决定:用我丈夫做顾问时获得的免费证书成为了万豪国际酒店的终生白金会员。我们真的想要住在SLO或者是Paso,但是从评级系统看来圣玛利亚更加接近我们的要求。我们非常高兴入住了这家酒店。在登记之后我们拿到了入住信息。历经大约15分钟后我们到达了我们的房间。前台打来电话确保我们房间的情况是好的。我猜想他们为所有的顾客都是这么做的,而不仅仅是为了白金会员。请特别注意他们的床……他们是不同的。当你第一次坐在上面,你似乎只能感受到舒服,但当你躺在上面的时候,你可以感受到床强有力的支撑感。我们肯定会考虑再来这家酒店入住的。

感谢 timskim
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Fairfield Inn S,Fairfield Inn & Suites by Marriott Santa Maria 的 General Manager,回复了这篇点评2016年3月8日已回复
Google 翻译

Hello,

Thank you very much for your feedback, we appreciate you staying with us and taking time to let us know your experience. We understand there are many options to choose from when looking for lodging needs. We appreciate you choosing to let us serve you. We do have our front desk agents call all our guests once they check in to ensure their satisfaction and it gives us the opportunity to fix anything that might not be up to par or know if our guests are satisfied. We truly hope we can serve you again if you are ever in the area.

Sincerely,

Ricardo Herrera
General Manager

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2016年2月9日的点评 通过移动设备发表

一切都很干净。工作人员非常友好和乐于助人。早餐很美味,浴室的门朝外开,这很不方便。2部电梯倒是很方便。热水浴池也热但是很爽。游泳池很好。床很舒服。淋浴很好。小冰箱很方便。

感谢 Rick J
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Fairfield Inn S,Fairfield Inn & Suites by Marriott Santa Maria 的 General Manager,回复了这篇点评2016年2月12日已回复
Google 翻译

Rick,

Thank you very much for your feedback. We are please to know you had a great stay with us and value your time taken to let us know about your stay. Looks like overall you had a wonderful stay besides the doors opening out, I do feel your frustration and we appreciate you letting us know about it. I have mentioned this to our management company to consider for the future. please come back and visit us soon if your lodging needs bring you to Santa Maria.

Thank you,

Ricardo Herrera
General Manager

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2016年1月6日的点评

这是最好的费尔菲尔德套房酒店。我之前住过许多其它的费尔菲尔德套房酒店,这家特殊的地理位置显示了对细节的重视。总经理Ricardo Herrera和员工竭尽全力给客人一次难忘的体验。首先,酒店满足了我住在第一层的要求。打开房门,我看到了一份报纸、一张欢迎卡片和感谢我入住。房内设施很干净并且完好。我一定会再次入住圣玛利亚费尔菲尔德套房酒店。

感谢 Jeff W
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Fairfield Inn S,Fairfield Inn & Suites by Marriott Santa Maria 的 General Manager,回复了这篇点评2016年1月13日已回复
Google 翻译

Jeff,

On behalf of all of us at the Fairfield Inn & Suites we would like to thank you very much for your wonderful feedback and we are genuinely grateful you took time to let us know how your stay with us was. We appreciate you choosing to stay with us as we know there is many options to choose from. One of our promises is to provide the service that will make you want to return. We are happy we were able to keep our promise. We hope to see you soon when ever your travel needs bring you to Santa Maria

Sincerely,

Ricardo Herrera
General Manager

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2015年8月5日的点评 通过移动设备发表

因为出差待在这里13天。前台员工是最好的,非常乐于助人。我的房间很大,可以看到美丽的山脉,因为在四楼所以很安静。位置很好10分钟就可以到Pizmo海滩和葡萄酒王国。房子保持的也很好。

1  感谢 Bridgetpianos
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Fairfield Inn S,Fairfield Inn & Suites by Marriott Santa Maria 的 General Manager,回复了这篇点评2015年8月27日已回复
Google 翻译

Bridget,

Thank you for selecting Fairfield Inn & Suites by Marriott Santa Maria, CA during your recent visit to the Central Coast. We are happy to hear you enjoyed your visit and look forward to an opportunity to serve you again.

Best regards,

Ricardo Herrera
General Manager

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