Hello Vida D,
I am delighted to read how much you enjoyed Viceroy Santa Monica and all it has to offer. Our prime location is unbeatable being slightly off the beaten path in a quieter area of the city but still only a short walk away from a lot of what Santa Monica is famous for! Thank you for allowing our team to create such an exceptional experience that we now have the pleasure of welcoming you back. We cannot wait your return!
Good day Lulu144,
I cannot thank you enough for leaving such a glowing review here on Trip Advisor! I am so happy you appreciated the service rendered as well as the unique, eclectic, and luxurious décor in all areas of our amazing hotel. On be half of Viceroy Santa Monica, we truly hope to continue to be your continuing host when visiting this beautiful city!
I am very appreciative of your 5 out of 5 review here on Trip Advisor. What you have taken the time to share is the very ground from which we build and maintain our relationships and loyalty with all of our guests. Our service is what we aim to provide consistently ensuring only the most positive and memorable experiences are shared here with us at Viceroy Santa Monica. I am very glad to hear you enjoyed what you ordered from Cast Restaurant & Lounge as well. We cannot wait to welcome you back in the near future. Until then we wish you the best.
Thank you very much for your honest opinion and overall positive review here on Trip Advisor. I am sorry if our eclectic design may not have met your expectations, however, I am excited to announce we will be undergoing a renovation soon! Additionally, we do in fact have 24-hour room service available. I am sorry if this was not effectively communicated at any point during your stay. Please come back soon so we may have an opportunity to recreate a more positively memorable experience.
Thank you again,
I am terribly sorry to hear of the issue you faced here at Viceroy Santa Monica. It would be my pleasure to personally discuss this and any other challenges you may have experienced during your stay with us at your convenience. I kindly ask that you contact me directly so I can ensure you feel we, as a hotel, have provided proper service recovery.
I look forward to hearing from you,
Dylan Saladino | Assistant Front Office Manager
VICEROY SANTA MONICA
T 310 260 7500 F 310 260 7515
Dear Reuben M,
Thank you so much for taking time to provide a review here on Trip Advisor of our hotel. We are more than honored to have hosted and been part of such a beautiful ceremony for your daughter. Thank you for choosing us to help create that memorable day. I would like to apologize for the billing discrepancies you encountered. I can assure you all charges made are legitimate, however, completely understand your frustration given the context. I am glad we were able to rectify the situation, though, it is unfortunate it warranted a docking of our score from you. Please come back soon so we may solidify your loyalty to our amazing hotel!
All the best,