我们订了这家酒店来庆祝周年纪念日。酒店不仅意识到我们正在进行庆祝活动,他们还帮我们把房间升级到了单层小屋。员工非常专业、友好且高效。房间非常漂亮。床非常舒服。我们没有试这里的餐厅和休息厅,不过看起来都非常不错。更多
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- 海滩
我们订了这家酒店来庆祝周年纪念日。酒店不仅意识到我们正在进行庆祝活动,他们还帮我们把房间升级到了单层小屋。员工非常专业、友好且高效。房间非常漂亮。床非常舒服。我们没有试这里的餐厅和休息厅,不过看起来都非常不错。更多
显示较少jim590,
Thanks so much for the kind review- we are thrilled to have been able to help you celebrate your anniversary. We hope you'll join us back at the Miramar soon!
Kind regards,
Stephanie Berman
Guest Services Manager
房间有阳台就可以远眺圣塔摩尼卡的海滩,步行到海滩大概只要5分钟。饭店一楼也有咖啡厅、餐厅、理发店、纪念品店,可以打发时间逛逛。健身房很宽敞,设备算齐全,且24小时凭房卡刷卡入场。
Thank you for your wonderful review on your stay at The Fairmont Miramar- Hotel & Bungalows. We love that you enjoyed the various outlets we have on property.
We hope to see you again soon and hope that your next stay is just as enjoyable as this last one!
Best,
Max Berman
Front Office Manager
本来我们订的房间应该在高层,有海景。到的时候酒店工作人员告诉我们,帮我们升级车成更大的房间,没想到进去之后是在一楼,也看不到什么景色。
酒店本身近海,房间(特别是一楼的房间)似乎是处于许多店铺中间的通道里,感觉没有什么安全感,似乎谁都能随便走进来。
我们在圣莫尼卡费尔蒙酒店住了6晚,周末的经历真是太棒了。我们有一间客房,可以欣赏到海洋的壮丽景色,可以欣赏到令人惊叹的日落美景,床铺宽敞舒适...工作人员非常专业和乐于助人(感谢工作人员Carolyn,Brett,...) 我们下次再来圣莫妮卡旅行的时候还是会选择这家酒店。
Dear MigueLatorre,
Thank you for staying at the Fairmont Miramar- Hotel & Bungalows. It is always a pleasure to receive such positive feedback. I will be sure to share your feedback with our staff, especially Carolyn and Brett, as I am sure it will serve as great encouragement. We always strive for exceptional service and it is great to hear that Carolyn and Brett were able to do exactly that. They are both strong team members and we are lucky to have them as part of The Miramar Family.
Thank you again and we look forward to welcoming you back to The Miramar.
Warm Regards,
Simran Hayer
Guest Services Manager
带着一个婴儿旅行了一整天后,我们很高兴在前台见到了Yuhan!在我们来之前,我已经和他谈过了,当我们到达时,他还记得我!他向我们展示了更多空房间,因此我们能够升级到一个拥有绝佳视野的房间!!我很长时间没见过这么高水平的客户服务了,很高兴知道还有像Yuhan这样重视客户的人,知道真正的客服的定义!!酒店的设施也很棒—位置、设施和员工都很棒!等不及要再来了!!
We very much appreciate your comments regarding your stay at the Fairmont Miramar - Hotel & Bungalows. Thank you for taking the time to share your experience with us!
It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Yuhan! Yuhan is a great team member and we are so happy to have him as part of our Front Desk Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best,
Simran Hayer
Guest Services Manager
酒店的位置很好,但并不像网上介绍的,建在海滩上,而是要步行10分钟才能到海滩。房间非常狭窄,甚至达不到正常标准。家具也用了很多年了,看着似乎快要坏了。我原本以为这会是一家豪华大酒店,但没想到只是个低端的酒店。