Dear ameskay,
Thank you for taking the time to let us know about your recent stay. We are glad that you enjoyed your experience overall, and appreciate your constructive feedback as we continue striving for excellence.
We do sincerely apologize that you were disappointed with your view. We were hoping to find you while you were still staying at the hotel to offer a complimentary upgrade to an oceanfront room.
I would like to offer my assistance in offering this complimentary upgrade for a future stay. We hope you'll give us a chance to give you that great view you were hoping for.
We look forward to welcoming you back soon.
Sincerely,
Charlie Lopez Quintana
General Manager