Thank you for offering your candid feedback on your recent visit to Hotel Corque. I am very disappointed to understand that the location of your room was not to your liking. Also, to have a noisy refrigerator in the room can be distracting and annoying. I would not be happy if that happened to me. It's never a positive experience to travel just find that your room is not what was expected. I am very sorry this happened. We make a point and go out of our way to ensure that all guests are taken care of.
That said, I would like the opportunity to rectify this situation for you. I am confident that we can make this right for you as we would love to have you back. Kindly contact me at firstname.lastname@example.org or call me directly at 805-686-8657 and I will personally ensure that you are well taken care of. I look forward to your communication and will handle this for you ASAP. Thank you again, Scott
Thank you for your 5-star review of Hotel Corque. We certainly appreciate your feedback. I am happy to know that you enjoyed our property and our special amenities. The fruit infused water is a party pleaser! I am glad you enjoyed our spacious room. Those dual sinks are also very popular and guests! I am though, sorry to hear about your experience with the shuttle bus. Typically, we get nothing but positive remarks about it. I promise to follow up about your comments, and again I apologize for the service shortfall. I am happy to know that the following day, your expectations were met, and our service was what you had expected.
Thank you and look forward to seeing you again soon!
Awesome review! Thank you for taking the time to let us know how much you loved your experience here at Hotel Corque! Your feedback is so important to us! We work very hard and take great pride in our excellent service. I am delighted that you enjoyed our property amenities. Guests love our fruit infused water and amazing coffee! Our team focuses in on the details that our guests enjoy so much. I am happy to know you enjoyed the buffet at the Chumash Casino Resort, it's so worth it! We look forward to having you back with us again!
Wonderful 5 star review, thank you! Also, thank you for choosing Hotel Corque during your time in the Santa Ynez Valley. We are so happy to know that you enjoyed our large guest rooms and amazingly comfy beds! Aren't our pillows awesome?!? Thank you for your comments about the team we have here to serve you. We work hard to ensure all our guests find Corque 'that' special place away from home. Although not included in the rate, many guests enjoy breakfast in the comfort of their room. Next time, have a mimosa with your brunch, you will love it! We look forward to your return!
Thank you very much for taking the time to leave your comments about your recent experience with us! I am delighted to know that you found our property while on your trip down the coast. Thank you for your compliments about your guestroom and our staff. Doesn't this team Rock! Also, I am happy to know you enjoyed the complimentary shuttle to the Chumash Casino. We look forward to seeing you again for another stay the next time you are in the Santa Ynez Valley!
Thank you very much for your comments on your recent visit at Hotel Corque! We certainly appreciate you taking your time to share. I am delighted to know we beat your expectations in regards to your stay. Thank you for your compliments about our staff. They work very hard to ensure all of our guests have a wonderful experience with us. I am glad to know that you took advantage of our In Room Dining for breakfast. We like to spoil our guests with a great meal at a reasonable price. Eating a meal in a comfy bathrobe is the best! We look forward to having you back with us again soon!